Chioma Ralph-Okorie
Wakefield,WKF
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Step Up Team Lead
Amazon- DSA6
Wakefield, United
07.2026 - Current
- Shift operation and work flow planning and execution
- Labour allocation
- Productivity and quality management
- Associate coaching and development
- Safety and compliance oversight
- Escalation handling
- Performance reporting
- Delivering daily operational targets
IOL/FUD Management
Amazon- DSA6
Wakefield , West Yorkshire
01.2026 - Current
- Monitored inbound, outbound, and operations quickly to identify and resolve IOL/FUD issues, ensuring 99% workflow continuity thereby meeting daily volume
- Analysed KPIs such as Units per Hour (UPH), Dock-to-Stow time, backlog volumes, and defect rates to detect bottlenecks, root causes of mis-stow and reducing recurring operational delays by 15–20%.
- Co-ordinating with associates and team leads to implement immediate solutions and improve error-free rate from 96.5% to 98.3%
- Maintaining detailed reporting on incidents and process inefficiencies while providing senior leadership with actionable insights for process
Inbound Stow Coach
Amazon- DSA6
Wakefield, West Yorkshire
02.2025 - Current
- Delivered Day 0–3 induction programmes for 100+associates, covering safety protocols, process flows, and robotic workstation operations achieving a 95% training completion rate
- Cross trained 200+ associates across inbound and outbound operations, improving labour flexibility and reducing indirect downtime by 15%.
- Used KPIs including Units per Hour (UPH), Quality Rate, and Dock-to-Stow time to identify and coach underperforming associates, resulting in an average 12% UPH improvement post-coaching.
- Conducted Process Observation and Feedback, providing real-time coaching that improved the error-free rate from 96.5% to 98.3% within six months
Process Guide
Amazon- LBA5
Leeds, West Yorkshire
09.2024 - 01.2025
- Led 190 associates to meet productivity and quality metrics in Stow department
- Led indirects and stow associates to Optimize processing of 250,000+ units per shift, boosting site productivity by 25% within 3months through proper station allocation, conveyor and buffer readiness, fast start and First Face Fix.
- Monitored and communicated real time productivity and quality KPIs to front line management throughout each shift thus consistently delivering 95–100% of shift plan.
- Drove quality compliance by analysing BFV, SOS, right-size bin usage, overstuffing, overhanging, and multiple events, resulting in smoother downstream pick performance and improved overall efficiency.
Inbound Stow Instructor
Amazon- MME2
Durham, Durham
10.2023 - 07.2024
- Delivered safety-focused training to over 12% new hires, reinforcing company safety policies and reducing operational violations by 20%
- Conducted Fulfilment Centre Safety and risk assessments tour during onboarding to identify potential hazards, ensuring a safe environment
- Collaborated with management on safety and emergency response drills, ensuring all team members are equipped to handle emergencies resulting in a 99.9% safety and productivity rate
Facilities and Mall Manager
Port Harcourt Mall (SPAR)
Port- Harcourt, Rivers State
10.2014 - 01.2022
- Oversaw the safety of over 20,000 guest/ visitor of the Mall daily
- Implemented cost-saving measures that reduced operational costs by 10% while maintaining high standards of health and safety compliance
- Led a team of 112 employees, fostering a culture of safety, wellbeing, and collaboration that resulted in a 20% reduction in workplace incidents
- Conducted risk assessments on facility operations, recommending improvements to minimize hazards and prevent accidents by 82.5%
- Managed daily operations of Port Harcourt Mall ensuring smooth functionality.
Education
Master of Science - Business Analytics
Northumbria University
Newcastle , Tyne and wear 09.2022 - 10.2023
Level 3 HSE - Level 3 HSE
Institute of Safety Professionals of Nigeria (ISPON) Port Ha
11.2021 - 12.2021
General HSE CERTIFICATE - Fire Safety And Evacuation
Institute of Safety Professionals of Nigeria (ISPON) Port Ha
11.2021 - 12.2021
Bachelor of Science - Mass Communications
Madonna University
Okija, Anambra 05.2003 - 04.2007
Skills
- Analytical and critical thinking
- Organization and time management
- Data management
- Communication
- Coaching and development
- Inventory management
Timeline
Step Up Team Lead
Amazon- DSA6
07.2026 - Current
IOL/FUD Management
Amazon- DSA6
01.2026 - Current
Inbound Stow Coach
Amazon- DSA6
02.2025 - Current
Process Guide
Amazon- LBA5
09.2024 - 01.2025
Inbound Stow Instructor
Amazon- MME2
10.2023 - 07.2024
Master of Science - Business Analytics
Northumbria University
09.2022 - 10.2023
Level 3 HSE - Level 3 HSE
Institute of Safety Professionals of Nigeria (ISPON) Port Ha
11.2021 - 12.2021
General HSE CERTIFICATE - Fire Safety And Evacuation
Institute of Safety Professionals of Nigeria (ISPON) Port Ha
11.2021 - 12.2021
Facilities and Mall Manager
Port Harcourt Mall (SPAR)
10.2014 - 01.2022
Bachelor of Science - Mass Communications
Madonna University
05.2003 - 04.2007