Aaron Fernandes
swindon,wiltshire
Summary
I am a hardworking, motivated and enthusiastic person. I always strive to achieve the highest standard possible, at my given task and given situation. Able to work on foot for hours while performing daily tasks. Very good in breaking the ice with other colleagues very good in time management and to get work done in given time frame. A reliable person I also like to be involved in a work environment where I can utilize my skills and creatively involved with the system that effectively contributes to the growth of the organization. Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Dependable professional with experience picking, packing and dispatching high-volume orders. Friendly and professional team player. Dedicated team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Self-motivated person offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Step up Team Lead
OperativeAmazon
Swindon, United kingdom
11.2023 - Current
- Step up Team lead, managing a team of 40 stowers and making sure they are performing to their very best with rates and productivity
- A PG (Process guide) in my department Stow Helping team lead to run the operation and process smoothly and efficiently in a safe manner, Managed a team of 28 stowers and was one of the best floor in rate and performance
- A, Trainer in my department training new hires so they can be there very best as per company's standards, instructed 8 new hires in spite of language barrier and at the end of the training they were doing very well
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies
- Developed and implemented strategic processes for improved productivity and profitability.
- Supported new hires through onboarding process for speedy and successful training.
Warehouse Operative
Co-operative
Andover
07.2021 - 10.2023
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets
- Completed work following safety rules for best working practices
- Assisted with loading and unloading of vehicles manually and using machines
- Moved stock around by hand, using forklift truck or lifting gear.
- Assisted with loading and unloading of vehicles manually and using machines.
- Maintained clean, safe and orderly warehouse space.
Front of House Team Member
Grand Hyatt Goa
05.2019 - 12.2019
- Headed a team of 5 members for check-in and check-outs for group over 350 guest
- Was one of the best Associate in up-selling rooms, and was associate of the month twice in a row
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers
- Elevated guest experiences by delivering tailored, personalised customer service
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables
- Confidently managed customer requests by listening actively to concerns and providing positive solutions
- Collaborated across team to achieve productivity and efficiency
- Handled reservations to maximise covers and revenue
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Practiced healthy and safety measures to comply with regulations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Diploma of Higher Education Aviation - Hospitality, Travel Management and Customer services
Frankfinn institute of Air Hostess
India 04.2017 - 05.2018
Certificate of Higher Education - Psychology
Don Bosco higher secondary
Goa India 05.2016 - 03.2017
Skills
- Telephone customer service
- Time management
- Customer experience
- Active listening
- Complaint handling
- Upbeat, outgoing and positive
- Table check-ins
Interests
Making sure I learn new thing every single day.
Languages
English
Native
Hindi
Fluent
Accomplishments
- Conducted Mental Health Awareness Program organized by Dhempe college of Arts and Science in collaboration with Sangath in the year 2018.
- Participated in a state level workshop on prevention of child and sexual abuse: Breaking the silence, promoting healing organized by Dhempe college of Arts and science with collaboration with Muktha Foundation, Bengaluru March 2018.
- Completed an internship program conducted by Dhempe college of arts and science in collaboration with National association for the blind (GOA) from February 2018 to March 2018
Additional Information
ACHIEVEMENT:
Participated in student state level students seminar conducted by: Dnyanprassarak Mandal's College Mapusa Goa and presented a paper on the topic: Goan Identity: issues and challenges; and secured first place.
Timeline
Step up Team Lead
OperativeAmazon
11.2023 - Current
Warehouse Operative
Co-operative
07.2021 - 10.2023
Front of House Team Member
Grand Hyatt Goa
05.2019 - 12.2019
Diploma of Higher Education Aviation - Hospitality, Travel Management and Customer services
Frankfinn institute of Air Hostess
04.2017 - 05.2018
Certificate of Higher Education - Psychology
Don Bosco higher secondary
05.2016 - 03.2017