Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHIOMA ORAJIAKU

Edinburgh

Summary

Experienced professional with a strong background in providing compassionate care and support. Highly skilled in assisting with daily living activities and ensuring patient comfort. Demonstrated expertise in team collaboration, effective communication, and adapting to changing needs. Known for reliability and a focus on delivering high-quality results in a healthcare setting. Track record of achieving favorable outcomes while working with a multidisciplinary team is reinforced by exceptional relationship-building abilities and emotional intelligence.

Overview

8
8
years of professional experience

Work History

Support Care Assistant

Care UK
02.2023 - Current
  • Assist and encourage individuals with different forms physical constraints and disabilities such as autism with daily living needs, to maintain self -esteem and general wellness, while adhering to their outcome-based support plans.
  • Implement the outcome-based assistance plan in accordance with the applicable laws, policies, and procedures.
  • Adhere to financial practices and procedures to protect service users.
  • Ensure all actions comply with SSSC Codes of Practice
  • Contribute to positive user experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Maintain accurate records of service user's progress, activities and status; documenting changes in condition or response to treatment interventions.
  • Built and maintained rapport with service users and family members to facilitate trusting support relationship.
  • Participate in and finish the required training, gain expertise, and exhibit ongoing professional progress.

Aircraft Service

SWISSPORT
02.2023 - 04.2023
  • Company Overview: Edinburgh, Midlothian
  • Aircraft cleaning, including the removal of blankets, vacuuming aircraft, wiping down tray tables, walls and overhead lockers and removal of rubbish from seat pockets
  • Cleaning aircraft toilets, wash basins, surfaces, mirrors and replenish supplies
  • Clean and sanitize aircraft galleys, mop floors and wipe down of surfaces
  • Arrange seatbelts on seats, placement of head rests, pillows and blankets as required
  • Cleaning of aircraft exterior as and when required
  • Provide Toilet and Water Services
  • Edinburgh, Midlothian

Contact Centre Agent

STERLING BANK, NIGERIA
04.2020 - 12.2022
  • Company Overview: LAGOS, NIGERIA
  • Increased client retention by building instant rapport and establishing customer trust
  • Successfully generated new business via telephone sales, achieving profit growth targets
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
  • Continually updated customer databases, ensuring compliance with GDPR regulations
  • Improved call metric standards to exceed performance KPI targets
  • Recommended call routing strategies, reducing average on-hold times
  • Handled high call volumes with accuracy and efficiency for optimum productivity
  • Achieved daily performance targets, aiding department progression towards sales goals
  • LAGOS, NIGERIA

Customer Service Agent

FIRST BANK NIGERIA
01.2017 - 03.2020
  • Company Overview: LAGOS STATE, NIGERIA
  • Delivered consistently excellent customer service to guarantee positive company experiences
  • Acted as first point of contact for customer's issues and queries
  • Collaborated well with other customer agents to deliver consistent service across various platforms
  • Addressed and resolved customer's complaints in line with company guidelines and within target timeframes
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager
  • Processed product orders accurately and promptly, maximising customer satisfaction
  • Exceeded targets with strong rapport building and product knowledge
  • LAGOS STATE, NIGERIA

Education

Master of Science - INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Edinburgh Napier University
Edinburgh, EDH
10.2024

Bachelor of Science - INFORMATION TECHNOLOGY

METHODIST UNIVERSITY COLLEGE
ACCRA, GHANA
07.2018

Skills

  • Effective communication
  • Knowledge of Care Inspectorate and SSSC
  • Knowledge in Information Technology and Data Entry
  • Observation skill
  • Wheelchair, stand aid and Hoist handling
  • Daily incident reporting
  • Empathy
  • Social and personal care

Languages

English

Timeline

Support Care Assistant

Care UK
02.2023 - Current

Aircraft Service

SWISSPORT
02.2023 - 04.2023

Contact Centre Agent

STERLING BANK, NIGERIA
04.2020 - 12.2022

Customer Service Agent

FIRST BANK NIGERIA
01.2017 - 03.2020

Bachelor of Science - INFORMATION TECHNOLOGY

METHODIST UNIVERSITY COLLEGE

Master of Science - INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Edinburgh Napier University

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CHIOMA ORAJIAKU