Chinyere Nwachukwu
Care Assisstnt Manager
Romford
Summary
Personal Profile
An experienced, conscientious, and self-motivated leader with the ability to follow operating procedures and work in a meticulous whilst effectively delegating tasks to their team. A Business and HealthCare Management level 6 undergraduate who also has practical experience within a care management role. Reliable, punctual and a professional who prides themselves on ensuring the dignity and integrity of their client’s whilst demonstrating excellent communication when liaising with medical professionals and family members. A quick learner willing to undertake training to develop their sector specific skills and abilities. Keen to work within a progressive environment and contribute their leadership capabilities to an active team. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and Strong organisational skills, superb understanding of data collection and performance metrics.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Volunteer Assistant Manager
KAF Care Training and Recruitment Agency
Barking, BDG
06.2022 - Current
- Perform regular checks on the patients to ensure the highest quality of care and complete care reports to ensure compliance with care plan
- Conduct risk and medical assessments to ensure best practice and support our clients
- Liaise with external professionals such as medical professionals, social workers, council etc regarding patient care
- Provide training and appraisals to new recruits to ensure they are meeting all contract requirements
- Undertake regular training regarding health and safety to ensure compliance with company procedure and policy
- Support patients’ family members by encouraging transparency and excellent communication on the patient’s care plan
- Utilise pass system to monitor and track our patients progress as well as log any assessments or reports adhering to all Data Protection legislation
- Champion patient confidentiality and safeguarding procedures
- Onboarded new temps by entering employee information into systems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
Secretary
Doljul Electronics Venture limited
Romford, HAV
01.2021 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Screened visitors and issued badges to maintain safety and security.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maximising store revenue by suggesting upgrades, insurance and add-ons to customers.
- Processing returns and refunds as required in line with company procedures.
- Occasionally being responsible for the store’s security including being its key holder.
- Using the stock management system to log, check, locate and move stock both in and out of the store.
- Responsible for the daily management of the till in the absence of the senior members.
- Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
- Making sure that any item which is removed from a display column is replaced immediately after a sale.
- Handling customer complaints in a calm manor. Managing cash and payment systems in accordance with company procedures and policies
Mental Health Support Worker
Hills View care services Limited
Ilford, RDB
05.2019 - 12.2020
- Supported clients experincing substance abuse
- Provided clients with recommendations to community resources.
- Maintaned confidencailty of clients information
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Bachelor of Science - Business and Healthcare Management
Anglia Ruskin University London
London, ENG 09.2019 - Current
High School Diploma - level 3 diploma Health and social care
College
essex 04.2018 - 06.2019
Skills
A desire to help people and deliver patient focused careAdministration skills, experienced in creating risk assessment, health plans etcCustomer Service skills including face to face, telephone and email interactionsEffective leadership and able to delegate efficientlyA team player capable of working independently using own initiativeAdaptable, willingness to work flexiblyPatience and the ability to remain calm in stressful situationsAbility to accept criticism and work well under pressureIT Skills including Microsoft Office applications including Excel, Word, Outlook etc and sector specific software such as Pass SystemsMulti-lingual: Italian, Igbo & English
Report writing
Certification
BSc Level 6 Business and Health Care Management Predicted 2:2
Additional Information
Professional Training
- Medical Secretary Certificate
- Health and Safaty Training
- Safeguading procedures
- Medicinal Administration
- Data Protection
Reference available on request
Massive passion for listing to music, reading, watching films, series, documentaries, cooking
and travelling. Loves socialising with family and friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Volunteer Assistant Manager
KAF Care Training and Recruitment Agency
06.2022 - Current
Secretary
Doljul Electronics Venture limited
01.2021 - Current
Bachelor of Science - Business and Healthcare Management
Anglia Ruskin University London
09.2019 - Current
Mental Health Support Worker
Hills View care services Limited
05.2019 - 12.2020
High School Diploma - level 3 diploma Health and social care
College
04.2018 - 06.2019