Abdirisak Ali

I worked part-time for Shaw Trust as a Volunteer Assistant Manager in a busy workplace for two nearly years. This allowed me to develop a variety of skills, including working with clients and developing my interpersonal abilities. My job was to assist elderly and disabled people in finding employment, especially those with complex needs.

• Meeting regularly with management to report and give feedback about clients and set deadlines.
• Assisting clients in the usage of various technologies such as sending emails and using the web.
• Assisting clients with CV development
• Monitoring customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
• Skills: Office Administration · Public Speaking · Leadership · Management

My responsibility was to supervise a team of five individuals at a table assembling COVID-19 kits.

• Training new employees on how to perform tasks
• Establishing and managing team schedules
• Reporting to senior management hourly to discuss targets and set new targets and also raise any concerns.
• Adhering to all Health safety procedures
• Assessing performance and providing feedback to senior management
• Skills: Team Management · Communication · Leadership Management ·

• Help users access printing and online resources
• Organise IT access and answer library users' queries
• Check materials in and out
• Maintain databases and records
• Shelve returned items and arrange repair of damaged materials
• Working with students