Chinwe Olawale
Ilford,Redbridge
Summary
Dedicated healthcare professional with extensive expertise in elderly care, palliative care, and infection control guidelines. Demonstrates exceptional communication skills and a deep understanding of healthcare ethical standards. Proficient in multitasking under pressure while maintaining personal hygiene assistance and respecting cultural differences. Committed to supporting family members with empathy and ensuring the highest standards of care. Career goal: To continue providing compassionate and comprehensive care within a reputable healthcare organisation.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Health Care Assistant
Chestnut Manor Care Home
Wanstead, Redbridge
2024.10 - Current
- Assisting elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in the care home.
- Managing personal hygiene of residents, maintaining dignity and respect at all times.
- Ensuring infection control measures are adhered to strictly for a safe environment for both staff and residents alike.
- Assisting in all aspects of personal care, retaining comfort and dignity.
- Helping residents with day-to-day activities while consistently encouraging independence and self-belief.
- Completing care documentation and monitoring residents progress to achieve up-to-date records.
Health Care Assistant
Westgate Healthcare Limited
Ware, Hertfordshire
2023.09 - 2024.10
- Provided service users with high-quality personalised care that meets their care plan.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Facilitated safe lifting and transferring of residents during daily activities, ensuring their comfort and safety.
- Maintained detailed records of patient progress to assist medical staff in effective treatment planning.
- Ensured that service users are assisted to retain their dignity and individuality at all times.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Maintain the highest standards of personal and professional integrity and conduct. Ensure that the Codes of Conduct e.g. the Care Quality Commission Code of Conduct are observed.
Domestic Assistance
Westgate Health Group Limited
Ware, Hertfordshire
2023.05 - 2023.09
- Clean service users' rooms, considering their rights to privacy, and paying attention to the high dusting and moving of furniture.
- Ensure that service users are helped to retain their dignity and individuality.
- Clean fridges and freezers, cookers, all work surfaces, walls, and floors in servers, and independent kitchens.
- Clean and maintain cleaning equipment and ensure it is correctly and safely used and kept in a safe condition.
- Maintained cleanliness of public areas, lounges, and corridors to ensure a welcoming environment.
- Carry out general household duties that promote the welfare of service users.
Support Worker/Health Care Assistant
Elysium Health Care - Forefront Care Solution (Agency)
Potters Bar, Hertfordshire
2023.04 - 2023.08
- Supported individuals with mental health conditions or learning disabilities in daily living activities, enhancing their independence and quality of life.
- Encourage the individuals to maintain personal hygiene and dignity by ensuring they carry out personal care tasks such as bathing, dressing, grooming, and toileting.
- Assist in the implementation of personalised care plans developed by the healthcare team.
- Ensured individual safety and well-being by following safety protocols and effectively responding to emergencies or crisis situations.
- Advocated for individuals by respecting their rights and preferences, ensuring their needs were met and voices heard.
Quality Control Officer, HR Index Outsourcing
Fidelity Bank Plc
Lagos, Nigeria, Victoria Island
2022.01 - 2023.01
- Assessed employee performance weekly and implemented corrective actions to address gaps.
- Instructed employees on company policies and procedures, ensuring compliance and consistency.
- Set office policies and procedures to keep team members coordinated.
- Evaluated the performance of 70% of contact center agents against company standards.
- Designed strategic schedules, rotas, and workloads to promote productivity.
Contact Centre Representative, HR Index Outsourcing
Fidelity Bank Plc
Lagos, Nigeria, Victoria Island
2017.01 - 2022.01
- Answered customer inbound calls promptly, ensuring exceptional customer service.
- Fulfilled customer requests while demonstrating professionalism and empathy to ensure they felt valued.
- I acted as the first point of contact for customer complaints, allowing them to share their thoughts and concerns.
- Provided customers with detailed information on various products and services.
- channels they can use to engage with us directly.
- Monitored customer support inbox for live chat, email, and social media inquiries.
Business Development Manager
Smackers Limited (The Place)
Lagos, Nigeria, Ikeja
2014.11 - 2016.12
- Closed new business and developed negotiating strategies by coordinating prospects' goals and requirements with company objectives and procedures.
- Managed relationships with existing and potential clients to achieve business development objectives, enhancing client satisfaction and retention.
- Developed strong professional relationships with clients and stakeholders through effective communication, fostering trust and collaboration.
- Strategically organized and discussed with senior executives on new business trends to develop new services and solutions.
- Participated in industry functions, events, and conferences, providing feedback and information on current market trends.
Direct Sales Executive
Sterling Bank Plc (Outsourced)
Lagos, Nigeria
2013.08 - 2014.10
- Identified customer needs and recommended appropriate banking products and services to enhance customer satisfaction.
- Built a customer base by constantly prospecting for new customers and maintaining old ones.
- Opened customer accounts and managed documentation in compliance with banking policies and procedures, facilitating seamless onboarding.
- Conducted periodic environmental scans to identify emerging business opportunities, trends, and threats, informing strategic sales initiatives.
- Conducted periodic environmental scans to identify emerging business opportunities, trends, and threats.
Education
Bachelor of Science - Marketing
Madonna University
Okija, Nigeria 2008.09 - 2011.06
Skills
- Personal hygiene maintenance assistance
- Healthcare ethical standards understanding
- Multitasking under pressure
- Supporting family members
- Respecting cultural differences
- Elderly care proficiency
- Infection Control guidelines
- Exceptional communicator
- Palliative Care
- Empathy
Certification
- Special Training in breakaway- PMVA - conflict resolution, Dependable Healthcare Solutions Limited March 2023
- Mandatory Health Training, Dependable Healthcare Solutions Limited March 2023
- TQUK Level 3 Diploma in Healthcare Support Services (RQF). Qualification number: 603/3082/X (In view)
Timeline
Health Care Assistant
Chestnut Manor Care Home
2024.10 - Current
Health Care Assistant
Westgate Healthcare Limited
2023.09 - 2024.10
Domestic Assistance
Westgate Health Group Limited
2023.05 - 2023.09
Support Worker/Health Care Assistant
Elysium Health Care - Forefront Care Solution (Agency)
2023.04 - 2023.08
Quality Control Officer, HR Index Outsourcing
Fidelity Bank Plc
2022.01 - 2023.01
Contact Centre Representative, HR Index Outsourcing
Fidelity Bank Plc
2017.01 - 2022.01
Business Development Manager
Smackers Limited (The Place)
2014.11 - 2016.12
Direct Sales Executive
Sterling Bank Plc (Outsourced)
2013.08 - 2014.10
Bachelor of Science - Marketing
Madonna University
2008.09 - 2011.06