CHINTANKUMAR PATEL
london,london
Summary
Excellent organisational and Administration skills, with experience in dealing with customers and high-level workloads within strict deadlines.Dedicated customer service representative backed with 10 years of experience in customer relation,motivated to maintain customer satisfaction and contribute to the success of the organisation.customer satisfaction is my motto.
Overview
17
17
years of professional experience
Work History
Night Shift Team leader
Tesco
London
11.2023 - Current
- Delivered excellent customer service during off-peak hours, enhancing customer experience
- Maintained strong focus during tasks to enhance efficiency. and attentiveness during quiet night shifts.
- Maintained store cleanliness and organisation, contributing to a welcoming environment
- Stocked shelves to ensure product availability for customers
Marketing Manager
Force communication
10.2017 - 09.2023
- Managed marketing budget, allocating resources to align with strategic objectives and maximise return on investment.
- Developed sales strategies to enhance advertising offerings and drive larger deals.
- Oversaw creation of marketing literature to support campaign goals
- Presented product developments to prospective clients, highlighting key benefits and features.
Customer service Representative
Sainsbury
Edinburgh
02.2013 - 10.2016
- Engaged with customers daily to address inquiries and resolve issues, ensuring timely and satisfactory resolutions.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Collaborated in teams to deliver effective and efficient customer service, managing phone orders and stock levels to enhance communication and ensure customer satisfaction.
Shift Manager
McDonald's
Edinburgh
01.2010 - 10.2016
- Led training program for newly hired crew members, ensuring effective onboarding and integration into the team.
- Monitored performance of newly recruited crew members, providing feedback on training program metrics to management.
- Worked under tight deadlines to maintain food quality standards according to guidelines.
- Performed standardized qualitative and quantitative tests to determine the quality of the food
- Ordered supplies to maintain inventory levels of food and beverages in store and storage facilities.
- Used computers and computer systems to maintain the stock of food and order required stock in the store.
- Our group has the responsibility to look after a team of mentally disabled (special) children.
Education
Bachelor of Business Administration -
Dr. Bhimrao Ambedkar University
Skills
- Shift management
- Store operations
- Inventory management
- Stock control
- Team leadership
- Team supervision
- Sales planning
Timeline
Night Shift Team leader
Tesco
11.2023 - Current
Marketing Manager
Force communication
10.2017 - 09.2023
Customer service Representative
Sainsbury
02.2013 - 10.2016
Shift Manager
McDonald's
01.2010 - 10.2016
Bachelor of Business Administration -
Dr. Bhimrao Ambedkar University