Chinenye Peace Imasuen
Tipton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Senior Health Care Assistant
Cergus Group Limited
02.2023 - Current
- Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Contributed to increased patient comfort by effectively addressing individual needs and concerns during their stay at healthcare facilities.
- Conducted routine health assessments to monitor patients'' progress throughout treatments or interventions, allowing for timely adjustments if needed.
- Enhanced communication between patients and healthcare providers by acting as a reliable liaison, ensuring accurate information sharing.
- Responded promptly to emergency situations by providing immediate care under the supervision of medical professionals, minimizing potential complications or harm to the patient.
- Administered medications accurately under supervision, reducing potential medication errors and ensuring patient safety.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
Senior Administrative Officer
Mokbell Integrated Services
07.2014 - 08.2021
- Made travel arrangements and booked accommodation for directors and senior officers.
- Proofread and edited documents typed by colleagues to improve readability.
- Prepared regular reports on expenses and office budgets.
- Prepared and analyzed financial statements for management teams.
- Handled diary management for smooth-running administration processes.
- Managed queries by phone and via email with exceptional customer care.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Expertly organized logistics for functions both within and outside of organization.
Senior Customer Relations Officer
Message Wise Nigeria Limited
03.2013 - 05.2014
- Handled in-person, email, and mailed correspondence.
- Maintained excellent client satisfaction by providing in-depth support.
- Prepared necessary forms to complete transactions.
- Processed and issued refunds, exchanges, and credit notes, providing tailored solutions to customer issues.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing, and location of products.
Customer Relations Officer
Automaten Technik Baumann
03.2011 - 12.2012
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Registered and updated accurate customer information on database.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Recorded customer communications to maintain proper documentation.
Teaching Assistant in Secondary Schools
United Comprehensive Secondary School
05.2009 - 04.2010
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Participated in faculty meetings to discuss announcements and developments.
- Invigilated tests and exams with excellent planning and procedural knowledge.
- Supported development of appropriate resources, working with teachers to ensure provision met learning needs.
- Created positive, engaging learning environments to improve student experiences.
Education
First School Leaving Certificate -
Donell International Academy
Senior Secondary School Certificate (NECO) -
Pass Master’s Academy
Bachelor of Science - Library And Information Science (Second Class Lower Division)
Ambrose Alli University, Ekpoma
Post Graduate Diploma - Library And Information Science
Nnamdi Azikiwe University
Nigeria04.2014
Master of Arts - International Security And Development
Swansea University
United Kingdom11.2022
Skills
- Outstanding written and verbal communication
Meal Preparation
Blood Sugar Monitoring
Elderly care expertise
First Aid Certification
Personal Care Aide
Dementia and Alzheimer's knowledge
Problem-Solving
Timeline
Senior Health Care Assistant
Cergus Group Limited
02.2023 - Current
Senior Administrative Officer
Mokbell Integrated Services
07.2014 - 08.2021
Senior Customer Relations Officer
Message Wise Nigeria Limited
03.2013 - 05.2014
Customer Relations Officer
Automaten Technik Baumann
03.2011 - 12.2012
Teaching Assistant in Secondary Schools
United Comprehensive Secondary School
05.2009 - 04.2010
First School Leaving Certificate -
Donell International Academy
Senior Secondary School Certificate (NECO) -
Pass Master’s Academy
Bachelor of Science - Library And Information Science (Second Class Lower Division)
Ambrose Alli University, Ekpoma
Post Graduate Diploma - Library And Information Science
Nnamdi Azikiwe University
Master of Arts - International Security And Development
Swansea University
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