Chinaza IFEJI
Bournemouth
Summary
Driven and enthusiastic Analyst with a strong interest in cybersecurity and a growing understanding of threat detection, network monitoring, and security fundamentals. Known for a strong analytical mindset, a commitment to continuous learning. Passionate about defending systems against cyber threats and contributing to a proactive security posture within an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enterprise Security Support Engineer
Tek Commoditeez Limited
01.2025 - Current
- Implement, collaborate, and provide support to enterprise customers' activities in the areas of: Targeted Attack Protection, Targeted Attack Protection: URL Defense, Targeted Attack Protection: Attachment Defense, Threat Response Auto-Pull,
- Security Awareness Training, User Activity Monitoring,
- Data Activity Monitoring, Endpoint Security Protection, and Data Loss Prevention.
Customer Administration
i247 Group
Poole
06.2025 - Current
- Utilizing internal tools to log, monitor, and update case progress
- Managing incidents and ensuring swift resolution to minimize downtime or operational impact
- Maintained clear and supportive communication with clients, ensuring they were informed and reassured.
- Liaised with third-party service providers to arrange timely solutions.
- Collaborating with cross-functional teams to continuously improve response processes and enhance overall work flow.
- Supported continuous improvement by identifying recurring issues and suggesting process enhancements
IT Support
De-Drios technology limited
Lagos
07.2019 - 05.2025
- Led the resolution of escalated service desk tickets, reducing resolution time by 70% through efficient troubleshooting and root cause analysis.
- Managed Active Directory accounts, user permissions, group policies, and email configurations (Office 365).
- Collaborated with infrastructure and cybersecurity teams to support system upgrades, backups, and access control.
- Supported VPN, remote desktop, and multi-factor authentication tools for hybrid and remote users.
Education
Masters - Internet of Things with Cybersecurity
Bournemouth University
BOURNEMOUTH11.2024
Bsc - Robotics and Computer Education
University of Nigeria Nsukka
Nsukka, Enugu, Nigeria06.2019
Skills
- Organisational Skills
- Microsoft 365
- Deadline Management
- Troubleshooting
- Risk Management Compliance
- Insider Threat Management
- Data Loss Prevention Management
- Security Awareness Training
Certification
- Proofpoint Certified Channel Sales Engineer (PCCSE) Certification, 2025
- Proofpoint Accredited Channel Sales Professional (PACSP), 2025
Volunteering Work History
Enterprise Security Support Engineer, 2025, Present, Tek Commoditeez Limited, Implement, Collaborate and provide Supports to enterprise customers activities in the areas of: Targeted Attack Protection, URL Defense, Attachment Defense, Threat Response Auto-Pull, Security Awareness Training, User Activity Monitoring, Data Activity Monitoring, Endpoint Security Protection and Data Loss Prevention
Accomplishments
- Best Graduate Student Bachelors
- Distinction Masters Degree
Timeline
Customer Administration
i247 Group
06.2025 - Current
Enterprise Security Support Engineer
Tek Commoditeez Limited
01.2025 - Current
IT Support
De-Drios technology limited
07.2019 - 05.2025
Masters - Internet of Things with Cybersecurity
Bournemouth University
Bsc - Robotics and Computer Education
University of Nigeria Nsukka