Summary
Overview
Work history
Education
Skills
Timeline
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Chimamaka Inyang Uduma

Huddersfield

Summary

Personable with strong ability to connect with customers and provide tailored solutions, demonstrating excellent communication and problem-solving skills. Proven track record in managing customer interactions and resolving issues with positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.

Overview

7
7
years of professional experience

Work history

Vulnerable Customer Adviser

Monzo
Remote, UK
04.2022 - 08.2025
  • Provide exceptional customer service and financial support to vulnerable adults facing diverse challenges.
  • Effectively deliver personalised solutions to customers in need.
  • Demonstrate empathy and understanding by tailoring financial products and services to meet individual circumstances, including those experiencing hardship, bereavement, or addiction.
  • Collaborate seamlessly with stakeholders to address complex customer issues, such as crisis intervention and emergency support.
  • Mentor frontline advisors on effective communication strategies for vulnerable customers, improving overall customer satisfaction and reducing attrition rates.
  • Maintain a deep understanding of Monzo banking products and relevant regulations through ongoing training and development.
  • Provide feedback to colleagues across different domains on best vulnerable customer practices
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.

Work Coach

Department for Work and Pensions
Leeds, UK
05.2021 - 04.2022
  • Successfully managed a caseload of over 150 Universal Credit claimants, delivering personalized support to facilitate their transition into the workforce.
  • Proactively identified and addressed barriers to employment, including homelessness, substance misuse, mental health issues, language barriers, disabilities, and learning difficulties.
  • Collaborated effectively with stakeholders to ensure timely reporting of welfare and safeguarding concerns.
  • Developed and implemented tailored strategies to empower claimants towards financial independence.
  • Demonstrated strong organizational skills through effective diary management and prioritization of administrative tasks.
  • Adhered strictly to the Equality Act 2010, Data Protection policies, and safeguarding processes.
  • Leveraged coaching techniques to build trust, motivate claimants, and foster a positive work ethic.
  • Developed a deep understanding of local employment opportunities and resources.
  • Contributed actively to cross-functional projects, including Kickstart, Evidence Team, and Restart.

Geography Teacher

Westfield Academy
Watford
03.2018 - 04.2021
  • Successfully engaged students in geography across all key stages, fostering a passion for learning and achieving exceptional results.
  • Planned and delivered differentiated lessons to cater to diverse learning styles and abilities.
  • Provided timely and constructive feedback on classwork and assessments to promote student growth.
  • Monitored student progress closely against departmental benchmarks, identifying areas for improvement and implementing targeted interventions.
  • Set and reviewed academic targets with students, tracking their progress and celebrating achievements.
  • Prepared comprehensive reports on student development, progress, and attainment, communicating findings effectively to parents.
  • Contributed significantly to curriculum development, syllabus design, and departmental improvement initiatives.
  • Established strong partnerships with parents to ensure open communication and support for student success.

Education

PRINCE2 Foundation Project Management Certificate -

ICS Learn

Scrum Master Certificate -

Knowledge Academy

Master of Science - Environmental Management

University of Port-Harcourt

Bachelor of Science - Geography

University of Nigeria

Skills

  • Decision Making
  • Multitasking capability
  • Provision of feedback
  • Result Oriented
  • Multidisciplinary teamwork
  • Analytical Skills
  • IT proficiency
  • Time Management

Timeline

Vulnerable Customer Adviser

Monzo
04.2022 - 08.2025

Work Coach

Department for Work and Pensions
05.2021 - 04.2022

Geography Teacher

Westfield Academy
03.2018 - 04.2021

PRINCE2 Foundation Project Management Certificate -

ICS Learn

Scrum Master Certificate -

Knowledge Academy

Master of Science - Environmental Management

University of Port-Harcourt

Bachelor of Science - Geography

University of Nigeria

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Chimamaka Inyang Uduma