Kae Leve

My Employer receives referral's from the Council who allocate allotted support hours dependent on needs of vulnerable adults,

• Transport- Driving Clients to various health appointments leisure activities, shopping, family visits, voluntary work etc. Helping Clients be as independent as possible
• Supporting them in the community, helping them feel safe and protecting them from those who would take-advantage.
• Help them build more confidence through unconditional positive regard. Championing 'small goal' achievements
• Striving to encouraging autonomy whilst simultaneously encouraging healthy sensible decision making
• researching and referring them to other support when needed
• Calling health professionals for those who struggle with stressful situations and/or communication, help with constructing emails prompting/reminding them what they need to convey
• Practicing Active Listening Skills and Respect for Difference /awareness regarding assumptions and/or prejudice (mine or others)
• Befriending/providing company and developing a relationship based on trust. Maintaining and encouraging healthy boundaries, and encouraging other healthy relationships.
• Logging incidents and keeping records via the 'LogMyCare' App, Submitting monthly timesheets and recorded mileage claims

• The role was designed to support NHS mental health services which were struggling after Covid, with increased numbers of people suffering isolation depression and anxiety. My job is to use an NHS supplied phone, to ring between 3-5 people per week for 1 hour, for 6months. To use active listening skills and lived experience to support people who are experiencing isolation and loneliness, due to a variety of reasons, e.g. Mental health, physical health, environmental/circumstantial difficulties, neurodivergence, learning disability, age, etc.

one hour per week for 10weeks (often extended)

• Understanding self care
• Managing emotions and wellbeing
• Making decisions about the future
• Building positive relationships and a support network
• Setting and achieving goals and building new skills
• Building confidence
• Keeping self safe

• Provided Minds 121 'small- goals' individual Mentoring, 50mins weekly for 6weeks, using active listening skills and Client led approach - for improved mental wellbeing
• Lead Peer support groups, 2 per week, encouraging open dialogue and shared experiences, with the aim to reduce feelings of isolation and facilitate connection
• Volunteered one afternoon per week at their Crisis Cafe, often supporting people in their worst times and often needing to de-escalate heightened emotional states (and follow Crisis Cafe safety protocol)
• Advocated on behalf of service users to protect their rights and interests.
• Developed strong relationships with service users to foster trust and rapport.
• Liaised with various professionals: GP's MH services, Social worker's. Researched contact numbers for other appropriate help e.g. Citizens advice, Housing etc.

• Offering general office support, to support vulnerable adults who are either awaiting or have been given asylum.
• Updated database records and issued mobile sim cards with free text/minuets to those allegeable to improve MH

• I trained as a Supervisor and key-holder, to run a Charity shop on days when Manager is absent P/T - This includes opening/closing, till management, cashing up, Customer Service, sorting through donations, recycling, steaming clothes, pricing, merchandising and displays.

• I co-facilitated training for NHS Mental health staff on Trauma-Informed-Care. This would typically be from 9am-330pm monthly as a Service User. (From the Beginning of 2021 until October 2022)
• Minute-taker - I wrote up the notes from the two hour monthly Working-Together-Group meeting, and send to the Bedford People Participation coordinator

• TAAS is a Charity value / discount store staffed mainly by volunteers. Initially I worked on a purely voluntary basis; normally on a Saturday and/or Sunday and various times throughout the week. The management encouraged me to apply for an assistant manager role, I was successful - duties included:
• Ensuring the shop was clean and well-organised, rotating stock and stocking shelves, sorting and organising donations, steaming clothes and serving customers
• Opening and closing/locking up the store (as key-holder).
• Cashing up and banking, which involved paperwork/record keeping
• Supporting volunteers, making sure they felt valued, and were suited to their designated tasks. Particularly considering extra needs such as Autism, learning difficulties and age.
• Provided support to manager during audits, ensuring accurate reports.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Reason for leaving - Geographic -Suddenly needing to move back home to my parents

• Every Friday, I provided peer support at a local Mental Health Charity on a voluntary basis, this involved:
• Giving emotional support, through lived experience, to service users living with mental distress
• Acting as a facilitator and mentor to help aid recovery
• Reason for leaving - Geographical move, as above

• My responsibilities included helping the owners to care for sick, traumatized, or abandoned animals a couple of times a week. Mainly cleaning out the cattery and the chicken pens, and feeding them.

• Responsibilities included running a kitchen; receiving, making and logging deliveries. Preparing/making food in advance and as required. Keeping kitchen clean, overseeing student/waiting staff. Supporting students with tasks. Taking food to customer, retrieval of dirty dishes, dish washing, Clean down after every lunch shift. keeping on top of replenishment.

• They needed a waitress to do mornings Monday to -Friday, plus extra help with booked and weekend events such as Funerals and Weddings.
• I looked for a new job when they expected me to do more and more evening and bar work, which didn't suit being a single parent.

• I responded to a local add, and worked for an established cleaning lady, helping her do mostly 4hr cleans in large domestic houses in North Beds and Buckinghamshire

• I gained excellent customer services, communication and time management skills at Emmaus, where my responsibilities included:-
• Being first point of contact for customers visiting contacting centre.
• Organising van routes for furniture delivery/collection and making/maintaining the diary.
• Liaising between customers and Companions/workers (service users)
• General administrative duties included telephone customer care, photocopying, and filing.
• Responsible for keeping the reception area tidy.

• Delivered Passports all across Northampton using my own vehicle. Included high volume drop off, and Sat- navigation. Went through rigorous vetting process, 6month contract.

• I provided clients, who had a wide range of difficulties, with much needed practical help with their daily activities and personal care, dressing bathing etc and providing genuine companionship. I developed excellent communication and listening skills with high levels of patience and tolerance. My detailed responsibilities included:-
• Support with personal care
• Documenting daily activities for the client; their moods, food and drink intake, medication and what they did during the day and night
• Liaising with family members on a regular basis
• Booking and escorting clients to all their appointments
• Demonstrating a genuine interest in the clients, having a mature, reliable and responsible attitude to working with them
• Displaying a responsible attitude towards safe working practices and demonstrating a safety conscious approach to work and having the ability to read instructions quickly and accurately
• Exhibiting excellent observation skills and the ability to apply good judgement in difficult situations, providing a calm and mature response to a wide variety of challenging situations
• Compliance with to strict Health and Safety and Food Hygiene procedures, policies and standards

• The role was to support adults with a diagnosis of Autism to encourage independent living - Many of my duties were as above, but also included
• Supporting individuals to prep/cook their meals, wash their clothes, tidy and clean their living space
• Administered medication according to schedule, promoting optimal health outcomes.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Encouraging individuals to take an interest or keep up with other activities, to help improve quality of life
• Encouraging communication, and practiced active listening
• I also had extra key-working duties;
• Keeping more detailed up-to-date records of health and care
• Organising holidays and extra/outside care opportunities & leisure activities
• Liaising with the family and providing regular up-dates to family member(s
• Participated in regular team meetings, enhancing quality of care provided.