Chi Leung Leonard Lee
Liverpool,GB
Summary
Over 20 years of customer service expereince. Adaptable to hybrid call center environment by applying multitask.
Able to identify customer's true needs, flexible to resolve customer's concerns and always bear a problem-solving mind by applying job knowledge and empowerment.
Always meet KPI in terms of productivity.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work history
Customer service representative
Federal Express
, Hong Kong
2001.11 - 2022.02
- Handled incoming calls of pick-up orders , customer enquiries and complaints for international packages and billing issues in professional matter.
- liaise with both internal/external departments and international counterparts to deal with special request via phone and email.
- Lead and mentor small team to deal with daily operation
- Mentor to new peers
- Duty Senior as to handle enquiries or complaints for the whole department.
Senior Customer Service Representative
Cable TV
, Hong Kong
1995.01 - 2001.05
- Inbound call handling for both enquiries and complaints
- Handle escalation calls from colleagues
- Generate daily report for night shift work performance of call center.
Education
Sophomore Year - Marketing
Arizona State University
US 1988.08 - 1989.12
Accounts, Economics and Business studies
Sir Ellis Kadoorie Secondary School
Hong Kong 1986.09 - 1988.06
Skills
- Attention to details
- Matue and stable individual
- Self-discipline
Languages
English
Fluent
Chinese (Cantonese)
Native
Timeline
Customer service representative
Federal Express
2001.11 - 2022.02
Senior Customer Service Representative
Cable TV
1995.01 - 2001.05
Sophomore Year - Marketing
Arizona State University
1988.08 - 1989.12
Accounts, Economics and Business studies
Sir Ellis Kadoorie Secondary School
1986.09 - 1988.06