Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Chi Leung Leonard Lee

Liverpool,GB

Summary

Over 20 years of customer service expereince. Adaptable to hybrid call center environment by applying multitask.

Able to identify customer's true needs, flexible to resolve customer's concerns and always bear a problem-solving mind by applying job knowledge and empowerment.

Always meet KPI in terms of productivity.

Overview

27
27
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative

Federal Express
, Hong Kong
11.2001 - 02.2022
  • Handled incoming calls of pick-up orders , customer enquiries and complaints for international packages and billing issues in professional matter.
  • liaise with both internal/external departments and international counterparts to deal with special request via phone and email.
  • Lead and mentor small team to deal with daily operation
  • Mentor to new peers
  • Duty Senior as to handle enquiries or complaints for the whole department.

Senior Customer Service Representative

Cable TV
, Hong Kong
01.1995 - 05.2001
  • Inbound call handling for both enquiries and complaints
  • Handle escalation calls from colleagues
  • Generate daily report for night shift work performance of call center.

Education

Sophomore Year - Marketing

Arizona State University
US
08.1988 - 12.1989

Accounts, Economics and Business studies

Sir Ellis Kadoorie Secondary School
Hong Kong
09.1986 - 06.1988

Skills

  • Attention to details
  • Matue and stable individual
  • Self-discipline

Languages

English
Fluent
Chinese (Cantonese)
Native

Timeline

Customer service representative

Federal Express
11.2001 - 02.2022

Senior Customer Service Representative

Cable TV
01.1995 - 05.2001

Sophomore Year - Marketing

Arizona State University
08.1988 - 12.1989

Accounts, Economics and Business studies

Sir Ellis Kadoorie Secondary School
09.1986 - 06.1988

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Chi Leung Leonard Lee