Chidinma Margaret Nwankpa
Falmer,East Sussex
Summary
Dedicated and qualified professional offering student discipline, supervision and training mastery. Nurtures child development with holistic approach, collaborating with other professionals to cater to diverse pastoral needs of children. Skilled at rapport building, lesson planning and behaviour management. Inspires academic development, positive behaviour and peer collaboration. Empathetic communicator with exceptional planning and time-management skills.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Class Teacher
Imagine Early Years and Elementary School
Maitama, Abuja, FCT
06.2021 - 07.2023
- Taught students with complex and challenging behaviours using structured and firm approach.
- Used formative and summative assessments to support learning goals of over 16 students each academic year.
- Attended courses and leadership weekends to build professional capacity and knowledge of new teaching strategies.
- Taught lessons comprehensively by giving demonstrating tasks and encouraging discussions.
- Gave feedback on observations and assessments and devised plans for improvement with individual students.
- Established and enforced rules and procedures to manage student classroom behaviour and minimise distractions.
- Provided individualised instruction to each student by promoting interactive learning.
- Created and updated records on attendance, incidents and other noteworthy events in line with licensing guidelines.
- Observed and understood behaviours of students and reported suspicions of neglect or abuse.
- Built and maintained strong working relationships with colleagues and clients.
- Collaborated effectively with parents to come up with ways to help serve the children better
Data Entry Officer
Management Sciences For Health
Enugu, Enugu
01.2018 - 11.2020
- Assisted in collation and addition of data for the supply of drugs on the MSH website for all local governments in Enugu state and consequently resolved issues with past data by meeting all.
- Regularly acknowledged by leadership for timeliness and attention to detail.
- Entered data from paper records into database management system, improving efficiency and information access.
- Interacted with clients and team members from other departments regarding data input.
- Requested and sorted data, verifying accuracy to prepare for entry.
- Reduced error rate by conducting daily reviews and verification of work.
- Verified recorded data against original information to detect and resolve errors.
Customer Service Representative
MRK Ventures
Lagos, Nigeria
10.2015 - 12.2017
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
Education
Master of Arts - Early Years Education
University of Sussex
Brighton 09.2023 -
Bachelor of Science - Urban and Regional Planning
University of Nigeria
Enugu, Nigeria 10.2008 - 06.2013
WASSCE - Sciences
Federal Government Girls' College
Abuja, Nigeria 09.2001 - 07.2007
Skills
- Excellent team player
- Empathy and Flexibility
- Child protection and safeguarding
- Excellent communication and planning skills
- Excellent customer service and administrative skills
- Analytical and logical approach to problem solving
- Experience with special-needs students
- Positive learning environment
Timeline
Master of Arts - Early Years Education
University of Sussex
09.2023 -
Class Teacher
Imagine Early Years and Elementary School
06.2021 - 07.2023
Data Entry Officer
Management Sciences For Health
01.2018 - 11.2020
Customer Service Representative
MRK Ventures
10.2015 - 12.2017
Bachelor of Science - Urban and Regional Planning
University of Nigeria
10.2008 - 06.2013
WASSCE - Sciences
Federal Government Girls' College
09.2001 - 07.2007
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