Cheyenne Masuku
Peterborough,Cambridgeshire
Summary
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge. Enthusiastic team member offering first-class service skills. Builds customer relationships through genuine conversations and efficient order-taking. Achieves company goals with friendly and knowledgeable approach. Experienced KFC Team Member bringing almost 2 years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member at KFC
Pamela Mketiwa
Bulawayo, Matebeleland south
05.2021 - 04.2023
- Ran orders from kitchen to dining areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Acted as team player by helping colleagues finish their tasks.
- Trained in food safety and hygiene practices.
- Answered customer calls regarding orders.
- Responded to questions and concerns about service appropriately.
- Cross trained and provided back up for other team members when needed.
- Operated cash register to take payments and process orders.
- Performed daily opening and closing routines, cashing up and inventory checks.
- Handled customer complaints using quick decision-making to resolve issues.
Education
GCSEs - Sciences,Commercials,Arts
Dominican Convent High School
Bulawayo,Zimbabwe 01.2019 - 11.2022
Skills
- Product knowledge
- Able to handle complaint and difficult situations in a positive manner
- Cash handling
- Excellent communication skills with a focus on customer service
- Menu memorisation
- Food preparation
- Quality Assurance and Control
- cleaning
- Telephone handling as well as active listening
Languages
English
Fluent
French
Upper intermediate
Timeline
Crew Member at KFC
Pamela Mketiwa
05.2021 - 04.2023
GCSEs - Sciences,Commercials,Arts
Dominican Convent High School
01.2019 - 11.2022
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