Cheyenne Bernard
Summary
I am a energetic employee who is well-versed in strong communication and organisation skills. I seek solutions to problems and provide exceptional service to clients and customers.I am dedicated and ready to make a significant impact for the role to become a personal travel advisor.
Overview
7
7
years of professional experience
Work history
Receptionist & Host
Boom Battle Bar
Wandsworth
03.2023 - 10.2023
- Managed scheduling to ensure seamless daily activities
- Ensured consistent service quality by training new staff
- Enhanced customer experience with proactive and efficient service
- Coordinated private event set-up, delivering successful hosting experiences.
Sales Associate/Keyholder
The Fragrance Shop
Shepherds Bush,West 12
05.2021 - 01.2022
- Increased customer product awareness by providing accurate information
- Boosted monthly revenue through promotion of various products and services
- Assisted manager with various administrative functions, ensuring smoother operations
- Handled daily banking duties responsibly to maintain accurate financial records.
Bar Staff (Floor)
Ballie Ballerson
Shoreditch
06.2021 - 08.2021
- Greeted new customers, answered initial questions and took drink orders.
- Served mixed drinks ,wine, beer and non-alcoholic beverages for multiple guests simultaneously. (during normal days and brunches)
- Maintained safe hygiene and food handling standards for full compliance.
Sales Associate
Guess
Westfield,White City
11.2019 - 02.2020
- Operated tills efficiently, handling cash and card transactions
- Assisted in visual merchandising, improving shop floor appeal.
- Sourced and provided merchandise for customers
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Sales Associate
The White Company
Westfield,White City
12.2016 - 09.2019
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
Education
Digital Marketing -
Girls In Marketing
09/2024 - 09/2024
Bachelor of Arts - Film Production
University of West London
09/2017 - 05/2019
Bachelor of Arts - Film Production
University for the Creative Arts
09/2015 - 05/2017
Skills
- Excellent Communication Skills
- Proactive and positive customer service
- Leadership
- Teamwork
- Strategic planning
- Attention to detail
- Adaptability
- Budgeting
- Time-management
Affiliations
- Content creation: filming and reviewing products, events and hotels(in the U.K and abroad)
Timeline
Receptionist & Host
Boom Battle Bar
03.2023 - 10.2023
Bar Staff (Floor)
Ballie Ballerson
06.2021 - 08.2021
Sales Associate/Keyholder
The Fragrance Shop
05.2021 - 01.2022
Sales Associate
Guess
11.2019 - 02.2020
Sales Associate
The White Company
12.2016 - 09.2019
Digital Marketing -
Girls In Marketing
09/2024 - 09/2024
Bachelor of Arts - Film Production
University of West London
09/2017 - 05/2019
Bachelor of Arts - Film Production
University for the Creative Arts
09/2015 - 05/2017
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