Charles Junior Koroma
London
Summary
Vigilant and professional security receptionist with 5+ years of experience in high-security corporate environments. Expert in access control systems, visitor management, and emergency response procedures. Proven ability to balance friendly with a welcoming service with strict security protocols. Certified in SIA/First Aid with a track of record of showing critical risks early.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Security Receptionist/ Host
CBRE
London, United Kingdom
01 2022 - 06.2026
- Monitored 20+ surveillance cameras to show and respond to security threats, and unauthorised access.
- Managed front-desk security for over 500 plus employee.
- Screen all visitor, including vendors and staff members who forgot their building security badge.
- Coordinated emergency procedures (fire/medical) with emergency services and internal safety teams.
- Maintained detailed daily logs of all incidents, maintenance issues, and visitor traffic.
- Manage parking booking for staffs and contractors with advance booking notification.
- Welcomed visitors and enforced security protocols, including issuing badges and verifying identification.
- Managed main telephone line, screening calls, and directing enquiries.
- Work with building management team aiding on day running of site.
Security Officer
Apax Building
London, United Kingdom
10 2015 - 01 2022
- Provide excellent customer service, and deal with situation in calm and professional manner.
- Access card creation upon request.
- Monitor over 50 plus cameras plus BMS control for critical Alarms.
- Manage over 50 plus cameras employees
- Complete all administration task [daily and monthly assignments]. Report all health and safety issues and escalate it when needed.
- Compliance with site Health and Safety regulations.
- Respond to emergencies to provide necessary assistances to employees and visitor.
- Follow procedures for various initiatives, including fire prevention, property patrol, and accident investigations.
- Carry emergency and fire evacuation procedures as needed.
- Escort employees and visitors into building if needed.
- Cover reception desk during office and out of hours in professional manner.
- Carry out loading bay operation in professional manner.
- Carry out Site /Building patrol and report any issues to building management team.
- Log in all incoming and outgoing deliveries.
- Answering incoming calls and transfer them to right individuals or departments.
- Check identity cards of Contractors and Visitors before admitting into building.
- Log in maintenance call for breakdown of, lefts, and accesses doors.
- Carry out Monthly fire extinguisher checks.
- Carry out Monthly Lifts, Fire Exits Doors, Intercom Telephone, Panic Alarm, and Intruder Alarm checks.
- Daily and weekly handover report to Clients and Tenants.
- Actions and reply to emails in professional manner.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Trained new members of security team, raising overall team performance levels.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Patrolled premises regularly, contributing to safe work environment.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Ensured smooth traffic flow in car park by directing vehicles efficiently.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Upheld strict access controls for ensuring building security.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Eliminated unauthorised access through effective employee and visitor screening.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Inspected access points for signs of tampering and secured against misuse.
- Patrolled premises regularly, contributing to safe work environment.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Security Officer/Receptionist
Axis Security Services
London
11.2013 - 10.2015
- Log in maintenance call for breakdown of, lifts, escalators, and accesses door control.
- Issue 100 plus security visit badges
- Monitor and authorise entrance and departure of employees and other visitors vendors to guard against theft and keep security of building.
- Receive and pass on mail deliveries to right department.
- Receive in goods and inform individuals or department.
- Sing and authorise goods leaving building.
- Assist in preparation of store induction assessments and store approval.
- Log in and log out Radios to different department.
- Check identity cards of personnel before admitting into building.
- Investigate and report any nefarious activities.
- Take necessary action on spot when needed.
- Answering incoming calls and transfer them to right individuals or departments.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Upheld strict access controls for ensuring building security.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into premises.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto premises.
- Ensured smooth traffic flow in car park by directing vehicles efficiently.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Patrolled premises regularly, contributing to safe work environment.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Coordinated with other officers on shift changes smoothly and effectively.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Trained new members of security team, raising overall team performance levels.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Admitted guests into buildings to control site access.
- Delivered front of house duties with warm and professional manner.
Security Officer
INDITEX HEAD OFFICE
Greater London
11.2013 - 10.2015
- Patrol premises and adjacent areas.
- Issue 50 plus security passes for staff and vendors
- Assist in preparation of recruiting and induction.
- Check identity cards of employees before admitting into building.
- Answering incoming calls and transfer them to right individuals or departments.
- Perform safety inspections to flail off any negative active.
- Ensure protection of staff and visitors within premises.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Patrolled premises regularly, contributing to safe work environment.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Trained new members of security team, raising overall team performance levels.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto premises.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into premises.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Coordinated with other officers on shift changes smoothly and effectively.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Upheld strict access controls for ensuring building security.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Created hazard-free environment by reporting on building damage and irregularities.
- Inspected access points for signs of tampering and secured against misuse.
- Eliminated unauthorised access through effective employee and visitor screening.
- Investigated alarms and incidents with rigorous evidence collection.
- Identified safety risks by analysing reports and camera footage.
- Patrolled premises regularly, contributing to safe work environment.
Education
Diploma - Building Services Engineering
LEWISHAM COLLEGE
London 01.2011 - 01.2012
Skills
- CCTV Monitoring
- Customer Service
- Access Control Systems (eg, WIN-PAK)
- CCTV Surveillance
- Emergency Response (First Aid/CPR)
- Visitor Management system eg Envoy
- Excellent communication skills
- Full UK driving Licence
Certification
SIA Door Supervisor and CCTV Licences, 06/01/19, 06/30/20
Custom
Demonstrated ability to handle and resolve conflicts in an effective manner., Working knowledge of securing a facility/premises using advanced techniques., Ability to act with urgency in an emergency., Excellent judgmental aptitude with a solid ability to detect imminent threats., Able to work in a rotating shift., Excellent communication skills., Good eye for detail with the ability to always stay organized., Polite and courteous demeanor., Particularly effective in working independently., Proven ability to adapt to changing priorities., Experience of working in a fast-paced environment., Committed to respond quickly in urgent situations., Full UK driving licence., HABC Level 2 Award in Door Supervision, HABC Level 2 in Providing Security Services, HABC Level 2 Award in CCTV Operations (public space surveillance), First Aid at work Trained, Defibrillator Trained, Fire Marshall Trained
Timeline
Security Officer
INDITEX HEAD OFFICE
11.2013 - 10.2015
Security Officer/Receptionist
Axis Security Services
11.2013 - 10.2015
Diploma - Building Services Engineering
LEWISHAM COLLEGE
01.2011 - 01.2012
Security Receptionist/ Host
CBRE
01 2022 - 06.2026
Security Officer
Apax Building
10 2015 - 01 2022