CHERYL TURNER
Cradley Heath,Sandwell
Summary
Dynamic individual with a proven ability to thrive in fast-paced environments, demonstrating a service-oriented mindset and empathy for clients. Expertise in regulatory compliance and target achievement, complemented by effective communication and interpersonal skills. Known for adaptability, supportive teamwork, and collaboration with others, consistently fostering positive outcomes. Enthusiastic and proactive approach to career development, aiming to leverage skills in roles that demand high levels of enthusiasm and collaboration.
Resourceful Service Officer with knack for resolving service user issues swiftly and improving service processes. Enhanced team efficiency by implementing new protocols, leading to better customer satisfaction. Known for clear communication and fostering positive working environment.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Ward Service Officer
NHS (Bank)
Smethwick and Rowley Regis, Sandwell
04.2025 - 01.2026
- Maintain adherence to schedule by delivering timely completion of cleaning and food preparation duties
- Streamlined processes to create a less stressful working atmosphere.
- Built sustainable relationships of trust through open and interactive communication.
Support Worker
Gordon Moody Association
Dudley and Wolverhampton, West Midlands
10.2023 - 04.2025
- Utilised a person-centred approach at a residential facility, prioritising resident involvement.
Coordinated appointments and activities to cater to diverse resident preferences.
Executed prompt decision-making to resolve urgent issues effectively. - Contributed feedback on client progress leading to adjustments in personalised care plans.
- Assured safety measures were met to prevent falls or accidents.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Participated in regular team meetings, enhancing quality of care provided.
- Maintained detailed records of client behaviour changes for therapist reference.
- Enhanced wellbeing of clients by providing emotional support and companionship.
Ward Service Officer
NHS
05.2020 - 10.2023
- Duties and responsibilities are the same as above. The role at this time was a full-time, contracted role.
Education
College - Functional Skills
Dudley College of Technology
Dudley 11.2024 - 05.2025
City and Guilds - Level 1 Functional Skills - Maths
Dudley College of Technology
Dudley 02.2024 - 08.2024
GCSEs - English Literature. German Language. Art and Design
Secondary School
Sandwell 09.1990 - 05.1995
Skills
- Positive attitude
- Adaptability
- Supportive teamwork
- Knowledge of regulatory compliance
- Target achievement
- Service-Oriented mindset
- Empathy for clients
- Interpersonal expertise
- Effective communication
- Enthusiasm and proactivity
- Collaboration with others
- Thriving in fast-paced environments
REFERENCES
References on request.
Affiliations
- I am a born - again biker, who loves to be outdoors. I also enjoy reading books, walking, yoga and being in the company of my cat.
References
References available upon request.
COMMUNICATION
Excellent communication skills, essential in every aspect of work.
LEADERSHIP
Facilitated groups and activities as a Support Worker. Often working alone as a Ward Service Officer, having to make decisions on behalf of the Ward Services department.
Timeline
Ward Service Officer
NHS (Bank)
04.2025 - 01.2026
College - Functional Skills
Dudley College of Technology
11.2024 - 05.2025
City and Guilds - Level 1 Functional Skills - Maths
Dudley College of Technology
02.2024 - 08.2024
Support Worker
Gordon Moody Association
10.2023 - 04.2025
Ward Service Officer
NHS
05.2020 - 10.2023
GCSEs - English Literature. German Language. Art and Design
Secondary School
09.1990 - 05.1995