Cheryl Smith - Adams
Coventry,West Midlands
Summary
Results-oriented cluster manager with extensive experience in fast-paced retail environments. Expertise in leading teams to achieve operational efficiency and financial accountability while delivering exceptional customer service. Strong background in problem-solving and strategic planning, ensuring compliance with health and safety regulations. Focused on cultivating positive relationships with staff and customers to enhance service delivery.
Overview
27
27
years of professional experience
Work History
Relief Catering Manager
Sodexo
BIRMINGHAM, West Midlands
09.2021 - Current
- Managed quality control processes to ensure high standards across all BDMAT schools.
- Investigated issues affecting organisational operations and service delivery to identify root causes and prepared detailed reports with recommendations for corrective actions.
- Supported employee morale and well-being by fostering positive practices focused on individual job satisfaction.
- Directed staff to stay within food hygiene and safety regulations by closely monitoring staff operations.
- Managed hiring, onboarding and training of new catering staff to align with standards, best practices and protocols.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Worked closely with chef managers to determine menus for special theme days.
- Directed staff in daily work assignments to help each achieve goals and uphold the company's reputation.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Managed a team of 15 schools with catering staff, overseeing their training and development to guarantee high-quality service delivery.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
Cluster Manager
Proud to Serve Starbucks
04.2018 - Current
- Financially and operationally accountable for the units.
- Sales development through active customer engagement of store promotions and up selling.
- Responsible for Barista Training in compliance with coffee provider.
- Responsible for maintaining beverage standards.
- Constantly monitoring the service and storage of foods and keeping Due Diligence records required and comply with HACCP procedures.
- Health and safety compliance and COSHH.
- Ordering stock and weekly stock takes.
- Management and control of purchases, stock and managing wastage to ensure site GP targets are achieved.
- Recruitment and training of new employees.
- Sodexo Coventry University
Supervisor
Starbucks
08.2014 - 04.2018
- Compass Group. Coventry University
Barista / Supervisor and acting Store Manager
Starbucks
08.2008 - 01.2014
- Hiring and training new employees
- Ordering and stock taking
- Setting daily goals and making sure they are met.
- Organised opening and closing duties
- Manging the stores financial performance.
- Arena Park Coventry
Barista
Starbucks
06.2008 - 08.2008
- De Montfort Hotel, Kenilworth
Postwoman
Royal Mail
Coventry
01.1999 - 01.2005
- Preparation of incoming mail and parcels for my delivery round into the correct walk sequence for smooth delivery.
- Sorting and preparing mail into delivery routes
- Delivering mail by walking and driving
- Deliver multiple mail bags, collecting signatures for recorded deliveries and special delivery mail
- Working in all weather conditions
- Redirecting of wrongly addressed mail
- Drove company vehicles for local delivers
- Worked overtime shifts during peak periods
- Worked in the special delivery cage distributing special delivery items for delivery
Education
NVQ Certificate - Team Leading
Coventry University
01-2015
Foundation Art & Design -
Coventry University
01-1996
BA (Hons) - Graphics Design
Coventry University
Skills
- Flexible and adaptable
- Level 3 Food safety CIEH qualification
- Management experience
- Good communication skills
- Excellent customer service
- Ability to work under pressure in a fast-paced workplace
- MS Office (Word, Excel, PowerPoint)
- Customer relationship management
- Hiring and training management
- Sales development
- Financial accountability
References
Available upon request
Hobbies and Interests
- I have two dogs I walk every day and love finding new walks for them
- Traveling around the UK
- Gardening
- Movies
Timeline
Relief Catering Manager
Sodexo
09.2021 - Current
Cluster Manager
Proud to Serve Starbucks
04.2018 - Current
Supervisor
Starbucks
08.2014 - 04.2018
Barista / Supervisor and acting Store Manager
Starbucks
08.2008 - 01.2014
Barista
Starbucks
06.2008 - 08.2008
Postwoman
Royal Mail
01.1999 - 01.2005
NVQ Certificate - Team Leading
Coventry University
Foundation Art & Design -
Coventry University
BA (Hons) - Graphics Design
Coventry University