Cheryl Aconley
Bedale,North Yorkshire
Summary
Friendly and approachable, with strong communication skills and keen ability to assist customers and manage transactions efficiently. Demonstrates reliability and teamwork, ensuring smooth and welcoming store environment. Ready to contribute positively and significantly in sales assistant role.
Overview
34
34
years of professional experience
Work history
Senior care assistant
Crown Care
Northallerton, North Yorkshire
09.2021 - Current
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Facilitated social activities for stimulation and engagement of residents.
- Maintained accurate records of resident's progress and medical history.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Ensured clean and safe living environment by routine cleaning tasks.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Increased resident satisfaction by providing personalised care plans.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Conducted regular health checks on residents to ensure wellbeing.
- Monitored client health conditions and reported immediate issues to manager.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Encouraged participation in social activities, promoting positive socialisation and community inclusion.
- Accompanied client to medical or dental appointments, grocery and errands.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Adapted to service users' needs and requests to maintain personalised care.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
Passenger assistant
Procters coaches
Leeming Bar, North Yorkshire
09.2018 - Current
- Communicated effectively with control centres to report any incidents or issues.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Monitored onboard behaviour of passengers for a safe travelling environment.
- Improved customer satisfaction by giving timely, accurate information on travel schedules.
- assist children with special educational needs to and from school
- Ensured passenger safety by enforcing company policies and procedures.
- Managed minor disputes between passengers with tact and diplomacy.
Senior care assistant
South woods nursing home
Northallerton, North Yorkshire
10.2012 - 08.2021
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Increased resident satisfaction by providing personalised care plans.
- Facilitated social activities for stimulation and engagement of residents.
- Encouraged a positive community atmosphere within the facility through organising events.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Ensured clean and safe living environment by routine cleaning tasks.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Conducted regular health checks on residents to ensure wellbeing.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Minimised care continuity issues by keeping thorough, accurate records.
- Encouraged participation in social activities, promoting positive socialisation and community inclusion.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Accompanied client to medical or dental appointments, grocery and errands.
- Adapted to service users' needs and requests to maintain personalised care.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Kept detailed records of care activities, condition changes and treatment responses.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Answered questions from clients, family members, and other carers.
- Ran personal errands for clients and transported individuals to social gatherings.
- Provided tailored support to family members through particularly difficult periods.
General assistant
Wilkinsons
Northallerton, North Yorkshire
09.2008 - 08.2021
- Handled cash transactions accurately, enhancing financial integrity.
- Carried out routine inspections of premises for safety compliance.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Worked on till operations efficiently reducing queues at the checkout.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Worked closely with team members to achieve collective goals and objectives.
- Carried out day-day-day support duties accurately and efficiently.
- Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
- Took and relayed messages between staff, customers and other parties.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Protected staff and guests by complying with health and safety regulations.
General assitant
Tesco Superstore
Northallerton, North Yorkshire
06.2004 - 07.2008
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Carried out routine inspections of premises for safety compliance.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Facilitated clear communication between team members for better workflow synergy.
- Dealt with complaints professionally leading to swift problem resolution.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Handled cash transactions accurately, enhancing financial integrity.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Worked on till operations efficiently reducing queues at the checkout.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Worked closely with team members to achieve collective goals and objectives.
- Carried out day-day-day support duties accurately and efficiently.
- Greeted guests and clients with warmth and professionalism.
- Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
- Took and relayed messages between staff, customers and other parties.
- Promptly processed orders to maintain clean and tidy production area.
Customer assistant
Quality fare
Bedale, Notth Yorkshire
03.2002 - 06.2004
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers with product selection to ensure satisfaction.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
- Completed transactions to replace or exchange defective items.
Retail assistant
Light water valley
Ripon, North Yorkshire
03.1999 - 09.1999
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Housekeeper
Leeds general infirmary
Leeds, West yorkshire
09.1994 - 10.1998
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Upheld highest cleanliness standards by diligent washing, scrubbing, and sanitising of surfaces.
- cleaned main corridors with buffing machine
- emptied bins and cleaned entrance areas
- cleaned bathrooms
- kept wards clean and tidy
- scrubbed floors using machine
- cleaned operating theatres
- lunch runs for operating theatre staff
- followed health and safety and manual handling policies
Evening catering assistant
Park lane college
Leeds, West yorkshire
09.1991 - 07.1996
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- made hot drinks for adult students
- cleaned all areas
- set up and packed away
- cashed up at end of shift
Education
NVQ Level 3 - Health and social care
Southwoods
Northallerton, North Yorkshire 03/2015 - 03/2016
NVQ Level 2 - Health and social care
Soutthwoods
Northallerton 02/2013 - 01/2014
NVQ Level 1 - Caring
West Leeds high school
09/1993 - 07/1994
GCSEs - English
West Leeds high school
Leeds 09/1990 - 07/1992
GCSEs - Mathematics
west Leeds high school
Leeds 09/1990 - 07/1992
GCSEs - Combined science
West Leeds high school
Leeds 09/1990 - 07/1992
Skills
- Proactive attitude
- Money transactions
- Cash handling proficiency
- Basic mathematics
- Digital cash registers
- Patience under pressure
- Cash handling
- Customer Service
- Cashing up
- Barcode scanning
- Returns and exchanges
- Cleaning
- Credit card processing
- Money handling
- Team player mentality
- Cash handling accuracy
Affiliations
- I enjoy meeting up with friends for coffee
- I enjoy craftwork especially cross stitching
- Enjoy going swimming
- Enjoy going to watch the Leeds Rhinos where I hold a season ticket
Timeline
Senior care assistant
Crown Care
09.2021 - Current
Passenger assistant
Procters coaches
09.2018 - Current
Senior care assistant
South woods nursing home
10.2012 - 08.2021
General assistant
Wilkinsons
09.2008 - 08.2021
General assitant
Tesco Superstore
06.2004 - 07.2008
Customer assistant
Quality fare
03.2002 - 06.2004
Retail assistant
Light water valley
03.1999 - 09.1999
Housekeeper
Leeds general infirmary
09.1994 - 10.1998
Evening catering assistant
Park lane college
09.1991 - 07.1996
NVQ Level 3 - Health and social care
Southwoods
03/2015 - 03/2016
NVQ Level 2 - Health and social care
Soutthwoods
02/2013 - 01/2014
NVQ Level 1 - Caring
West Leeds high school
09/1993 - 07/1994
GCSEs - English
West Leeds high school
09/1990 - 07/1992
GCSEs - Mathematics
west Leeds high school
09/1990 - 07/1992
GCSEs - Combined science
West Leeds high school
09/1990 - 07/1992