CHERRY WILES
Haverhill,Suffolk
Summary
Experienced customer service professional with a commitment to excellence in problem-solving and active listening. Demonstrated ability to ensure customer satisfaction through efficient support and personalized solutions. Dedicated to fostering empathy and encouragement in client interactions. Seeking opportunities to utilize these strengths in client-focused environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
LIFE TRANSITION & FAMILY SUPPORT
.
Haverhill
2024.06 - 2025.07
- Fulfilled daily support responsibilities for family member.
- Relocated to Haverhill, adapting to new surroundings.
- Researched career opportunities to prepare for workforce re-entry.
MERCHANDISER
UK Greetings
Islington
2021.06 - 2024.05
- Visited local retailers and supermarkets to assess product placement.
- Facilitated specific requirements for individual retailers by discussing needs directly.
- Tidied and replenished greeting card and gift dressing displays for optimal presentation.
- Located and unpacked deliveries to maintain inventory flow.
- Installed new displays and seasonal products to enhance customer engagement.
- Addressed company compliance matters to ensure operational standards.
- Communicated regularly with head office and clients to align on expectations.
RETAIL ASSISTANT
Skinny Dip
Westfield White City
2019.06 - 2021.02
- Managed opening and closing procedures for store operations.
- Assisted customers with sales, refunds, and enquiries to ensure satisfaction.
- Replenished and merchandised stock to maintain appealing displays.
- Communicated effectively with head office regarding operational updates.
RETAIL ASSISTANT
River Island
Russell Square
2017.09 - 2019.04
- Assisted customers at the till, addressing inquiries and ensuring satisfaction.
- Restocked, organised, and tagged merchandise to maintain store presentation.
- Handled cash transactions and operated the till efficiently.
- Prepared store for opening and closing procedures to ensure operational readiness.
STOCK ASSISTANT, NIGHT
Next
Marble Arch
2015.11 - 2017.02
- Organised deliveries and stockroom for efficient inventory management.
- Prepared shop floor prior to trading hours to ensure readiness.
- Merchandised and tagged products for optimal presentation on shop floor.
- Maintained cleanliness of store to enhance customer experience.
Education
Microsoft Excel Course -
Islington Council
London 2020.09 - 2020.11
Access to Higher Education -
City of Westminster College
London 2016.09 - 2017.07
TEE (A-Level Equivalent) -
Ocean Reef Senior High School
Perth, Australia 2004.10 - 2007.12
Skills
- Customer service excellence
- Microsoft Office proficiency
- Problem-solving expertise
- HTML5 and CSS fundamentals
- Supportive knowledge base
- Active listening skills
- Customer satisfaction focus
- Empathy and encouragement
Hobbies and Interests
I enjoy gardening - growing my own herbs and vegetables is challenging but highly rewarding. I love to go for a leisurely walk through the countryside, in the company of my three dogs. I am also interested in arts, crafts and home DIY, and find completing projects to be highly satisfying.
References
Available upon request.
Timeline
LIFE TRANSITION & FAMILY SUPPORT
.
2024.06 - 2025.07
MERCHANDISER
UK Greetings
2021.06 - 2024.05
Microsoft Excel Course -
Islington Council
2020.09 - 2020.11
RETAIL ASSISTANT
Skinny Dip
2019.06 - 2021.02
RETAIL ASSISTANT
River Island
2017.09 - 2019.04
Access to Higher Education -
City of Westminster College
2016.09 - 2017.07
STOCK ASSISTANT, NIGHT
Next
2015.11 - 2017.02
TEE (A-Level Equivalent) -
Ocean Reef Senior High School
2004.10 - 2007.12