Summary
Overview
Work history
Education
Skills
Hobbies and Interests
References
Timeline
Generic

CHERRY WILES

Haverhill,Suffolk

Summary

Experienced customer service professional with a commitment to excellence in problem-solving and active listening. Demonstrated ability to ensure customer satisfaction through efficient support and personalized solutions. Dedicated to fostering empathy and encouragement in client interactions. Seeking opportunities to utilize these strengths in client-focused environments.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

LIFE TRANSITION & FAMILY SUPPORT

.
Haverhill
06.2024 - 07.2025
  • Fulfilled daily support responsibilities for family member.
  • Relocated to Haverhill, adapting to new surroundings.
  • Researched career opportunities to prepare for workforce re-entry.

MERCHANDISER

UK Greetings
Islington
06.2021 - 05.2024
  • Visited local retailers and supermarkets to assess product placement.
  • Facilitated specific requirements for individual retailers by discussing needs directly.
  • Tidied and replenished greeting card and gift dressing displays for optimal presentation.
  • Located and unpacked deliveries to maintain inventory flow.
  • Installed new displays and seasonal products to enhance customer engagement.
  • Addressed company compliance matters to ensure operational standards.
  • Communicated regularly with head office and clients to align on expectations.

RETAIL ASSISTANT

Skinny Dip
Westfield White City
06.2019 - 02.2021
  • Managed opening and closing procedures for store operations.
  • Assisted customers with sales, refunds, and enquiries to ensure satisfaction.
  • Replenished and merchandised stock to maintain appealing displays.
  • Communicated effectively with head office regarding operational updates.

RETAIL ASSISTANT

River Island
Russell Square
09.2017 - 04.2019
  • Assisted customers at the till, addressing inquiries and ensuring satisfaction.
  • Restocked, organised, and tagged merchandise to maintain store presentation.
  • Handled cash transactions and operated the till efficiently.
  • Prepared store for opening and closing procedures to ensure operational readiness.

STOCK ASSISTANT, NIGHT

Next
Marble Arch
11.2015 - 02.2017
  • Organised deliveries and stockroom for efficient inventory management.
  • Prepared shop floor prior to trading hours to ensure readiness.
  • Merchandised and tagged products for optimal presentation on shop floor.
  • Maintained cleanliness of store to enhance customer experience.

Education

Microsoft Excel Course -

Islington Council
London
09.2020 - 11.2020

Access to Higher Education -

City of Westminster College
London
09.2016 - 07.2017

TEE (A-Level Equivalent) -

Ocean Reef Senior High School
Perth, Australia
10.2004 - 12.2007

Skills

  • Customer service excellence
  • Microsoft Office proficiency
  • Problem-solving expertise
  • HTML5 and CSS fundamentals
  • Supportive knowledge base
  • Active listening skills
  • Customer satisfaction focus
  • Empathy and encouragement

Hobbies and Interests

I enjoy gardening - growing my own herbs and vegetables is challenging but highly rewarding. I love to go for a leisurely walk through the countryside, in the company of my three dogs. I am also interested in arts, crafts and home DIY, and find completing projects to be highly satisfying.

References

Available upon request.

Timeline

LIFE TRANSITION & FAMILY SUPPORT

.
06.2024 - 07.2025

MERCHANDISER

UK Greetings
06.2021 - 05.2024

Microsoft Excel Course -

Islington Council
09.2020 - 11.2020

RETAIL ASSISTANT

Skinny Dip
06.2019 - 02.2021

RETAIL ASSISTANT

River Island
09.2017 - 04.2019

Access to Higher Education -

City of Westminster College
09.2016 - 07.2017

STOCK ASSISTANT, NIGHT

Next
11.2015 - 02.2017

TEE (A-Level Equivalent) -

Ocean Reef Senior High School
10.2004 - 12.2007

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CHERRY WILES