Cherri Fowler
Cardiff
Summary
Experienced Programme Manager skilled in developing and delivering innovative solutions tailored to key business objectives. Client-focused with excellent relationship-building skills for constructive negotiations and communications. Confident leader, enabling programme success through multidisciplinary team coordination.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Client Change and Business Transformation Programme Manager – IT and Business Change
Target Group Ltd
04.2024 - Current
- Assisted teams in delivering complex change initiatives across portfolios for major UK lending and servicing clients within regulated outsourcing environments.
- Coordinated the efforts of up to 10 project managers to ensure successful project delivery across a portfolio of concurrent projects.
- Stabilised a £2m client delivery stream by resetting priorities and restoring confidence in delivery plan.
- Supported infrastructure platform and operating model transformation initiatives to enhance client services.
- Facilitated onboarding of new clients and structured off-boarding activities to ensure smooth transitions.
- Collaborated within multi-supplier and outsourcing delivery environments to streamline project execution.
- Maintained oversight of governance across risks, dependencies, budgets, and executive reporting to ensure compliance and transparency.
Senior Project Manager – IT and Business Change
Target Group Ltd
12.2019 - 04.2024
- Delivered large-scale IT and business transformation programmes for major financial services clients using distributed on-shore and off-shore teams.
- Regularly parachuted into struggling projects to re-plan delivery and restore progress to time and budget
- Reduced mobilisation lead time by up to 80% through redesign of inception and estimation processes
- Maintained strong governance, resourcing and P&L oversight across complex delivery environments
Business Transformation and Turnaround Consultant
PwC UK
03.2016 - 11.2019
- Worked across financial services organisations delivering turnaround, operational optimisation and customer lifecycle transformation programmes.
- Delivered performance improvement initiatives supporting profitability, efficiency and cash optimisation
- Led cultural transformation programmes spanning organisational development and customer experience
- Improved lead-to-sale performance for an insurance client by 8%, generating £550k additional annual premium profit
- Supported organisations in assessing financial position and identifying operational performance opportunities
- Delivered onboarding, service and collections optimisation programmes across regulated environments
Head of Operations
Richmond Group – Amigo Loans
04.2015 - 03.2016
- Recruited to design and implement a commercially focused and regulatory-compliant operations function.
- Built scalable operational capability aligned to regulatory expectations and growth targets
- Introduced governance controls and performance frameworks supporting sustainable expansion
Lending Operations Manager
118 118 Money
08.2013 - 03.2015
- Created and led Customer Operations within a start-up consumer lending business, supporting growth from a small founding team to a 170+ employee organisation.
- Designed operational structures, processes and delivery capability supporting rapid business scale-up
- Established customer lifecycle frameworks spanning onboarding through collections
Strategy Manager
Barclaycard
07.2010 - 08.2013
- Supported delivery of commercial and customer strategy across regulated lending operations.
- Aligned recovery performance with broader customer and business strategy objectives
- Delivered initiatives improving operational performance across collections environments
Senior Recoveries Analyst
Barclaycard
09.2007 - 06.2010
- Specialised in litigation strategy, pre- and post-legal negotiations and enforcement instruction within regulated debt recovery environments.
Education
LLB (Hons) - Law with Criminology and Criminal Justice
University of South Wales
Skills
- Programme recovery and stabilisation
- Regulatory change workstream leadership
- Oversight and line management of up to 10 project managers
- Infrastructure and platform transformation delivery
- Data migrations - on and offboarding
- Business process outsourcing and operating model change
- Executive stakeholder engagement and governance leadership
- Strategy-to-delivery alignment across complex organisations
- JIRA MS Project Trello Visio Microsoft Office Suite
Accomplishments
- Stabilised a £3m client delivery workstream that had lost direction and restored client confidence
- Delivered a £180m servicing and data off-boarding programme for a major retail bank
- Delivered transformation generating £20m impairment savings through process automation
- Led cultural and performance transformation delivering over £10m revenue uplift within a FTSE 100 environment
- Built a customer operations function from 2 FTE to 100+ within 12 months
Certification
- PRINCE2 Practitioner
- AgilePM Practitioner
- ILM Accredited Coaching Qualification
Timeline
Client Change and Business Transformation Programme Manager – IT and Business Change
Target Group Ltd
04.2024 - Current
Senior Project Manager – IT and Business Change
Target Group Ltd
12.2019 - 04.2024
Business Transformation and Turnaround Consultant
PwC UK
03.2016 - 11.2019
Head of Operations
Richmond Group – Amigo Loans
04.2015 - 03.2016
Lending Operations Manager
118 118 Money
08.2013 - 03.2015
Strategy Manager
Barclaycard
07.2010 - 08.2013
Senior Recoveries Analyst
Barclaycard
09.2007 - 06.2010
LLB (Hons) - Law with Criminology and Criminal Justice
University of South Wales