Tracy Grant

• Responsible for developing and managing the Network Development (ND) Portfolio pipeline, encompassing the design, implementation, and oversight of Demand and Change initiatives. Collaborate with project initiators to evaluate requests and coordinate planning within the various ND portfolios.
• Accountable for establishing multi-year plans and strategies for Network Development by working closely with internal network teams, cross-functional groups within Vodafone, and key suppliers to deliver agreed outcomes and ensure benefit realisation.
• Tasked with designing and deploying an internal Demand & Change system to comprehensively assess demand through a transparent cost-benefit framework, supporting informed decision-making processes. Oversee the conversion of Demand & Change requirements into structured programmes of work, ensuring delivery of objectives.
• Develop performance KPIs for Demand & Change activities and monitor achievement against targets; proactively address performance gaps in partnership with internal teams to meet acceptable standards. Lead the establishment of the Portfolio Centre of Excellence (CoE), promoting best practices across all ND programmes and projects. The CoE is responsible for setting controls, policies, and strategies to deliver the pipeline within stipulated timeframes, budgets, and quality benchmarks, while achieving targeted benefits.

• Accountable for delivering all Programmes & Projects within Portfolio with Time, Cost & Quality whilst realising agreed benefit. Including 5G roll out, Satellite technology, Shared Rural Network, Network Swaps & Unwinds Ensure that all times there is an effective Change, Escalation, Risk and Issue management process in place Define the skill requirements for the Portfolio and builds a team capable of delivering it.
• Accountable for defining the Portfolio pipeline, including resource, financial, skill and supplier requirements. Defined clear Roles & Responsibilities and reporting relationships for stakeholders on the project and provides performance feedback In accordance with Portfolio governance and assurance, provide accurate and timely communication and reporting to the relevant stakeholders, escalating where required. Manage suppliers (both internal and external) to deliver programmes and projects including producing supplier performance reports.
• Managed all programme governance to provide senior management visibility and control assurance. Ensure effective decision making and accountability across programme operations with a budget of ~£130M.
• Responsible for meaningful programme reporting and management information into various Vodafone group and C Suite entities against programme delivery and network development KPIs.

• Establish governance and assurance systems at all programme levels.
• Develop reporting templates and channels for management information and executive reports.
• Plan and manage the programme critical path, including major milestones and dependencies.
• Maintain communication with project leads to support timely delivery.
• Organise programme and governance board meetings, as well as control forums.
• Supervise resource allocation and coordination with suppliers.
• Coordinate activities across projects, providing tools and escalation pathways to address key risks and priorities.
• Identify and report issues, risks, and dependencies, suggesting corrective actions and involving stakeholders for solutions.
• Support knowledge management through document repositories and process optimisation

• Manage and coordinate the Governance framework and team organisation wide.
• Oversee Project & Programme Governance data, maintaining accurate and accessible records.
• Provide information and insights to Executive and Senior Leadership.
• Develop and update Governance artefacts, processes, and systems.
• Chair Governance reviews and communicate outcomes.
• Deliver regular reporting and management information for Project & Programme Governance.
• Support and attend Major Programme steering committees.
• Drive continuous improvement and release management for projects and programmes.

• Develop multi-year roadmaps for Retail projects, manage regional KPI and process reporting, and facilitate communication on progress, risks, issues, and dependencies between regional and central PMOs.
• Oversee regional standards to align with central PMO by ensuring that all project management methodologies, reporting templates, and governance processes implemented across the region are consistent with those established by the central PMO. This includes conducting regular reviews of regional practices, providing guidance and training to local teams, and implementing corrective actions where discrepancies are identified.
• Additionally, collaborate closely with both regional and central stakeholders to update and refine standards as needed, ensuring continuous improvement and strict compliance with organisational objectives and quality benchmarks.