Cherie Gardener
Sunderland,
Summary
A newly qualified mortgage advisor, with strong organisational and interpersonal skills, currently looking to achieve CAS.
My experience in building relationships with my current customers will allow me to excel in delivering an excellent standard of service, and developing lasting client relationships within this new role.
My current position also requires a high-level of versatility. As a result I am able to quickly adjust, while performing to achieve targets.
I am keen to demonstrate these qualities, while applying the knowledge I have gained through my CeMAP studies, by making a positive contribution to your organisation.
Overview
12
12
years of professional experience
Work history
Postwoman with Driving
Royal Mail
2024.03 - Current
- Using initiative to organise logistics - establishing daily priorities with varied workloads, catering for time-sensitive deliveries, and collecting signatures for recorded and registered mail
- Communicated effectively with customers to resolve issues swiftly
- Driving company van safely and responsibly, ensuring the security of mail and parcels, while representing the Royal Mail brand with professionalism
- Maintaining exceptional service times during peak delivery seasons for consistent levels of customer satisfaction
- Completing sorting and delivery tasks in line with target timeframes
Warehouse Operative
Barbour
2023.10 - 2024.02
- Picked customer orders efficiently, adhering to picking lists, and consistently exceeding performance targets
- Packed customer orders accurately to brand packaging specifications, while checking products for quality concerns
Inbound Operative
Paragon Customer Communications
2023.03 - 2023.10
- Accurately inputting relevant data into spreadsheets to create correspondence to be sent back to customers
- Examining data to detect errors and verify accuracy of information for computer entry
- Adhering to data integrity and security policies by protecting information
- Maximising productivity with proactive planning
- Maintaining detailed administration procedures to improve accuracy and efficiency
Postwoman with Driving
Royal Mail
2018.08 - 2022.03
Delivery Driver
Amazon Flex
2017.06 - 2018.08
- Responsible for ensuring safe and timely delivery of up to 200 parcels a day, on varied pre-planned routes throughout the North East
- Provided a high standard of customer service, also communicated with customers by phone when necessary
Transcriber
TranscribeMe Audio Transcription Company
2016.02 - 2017.11
- Transcribed and proofread audio files, including interviews and focus groups
- Reviewed transcriptions to verify appropriate sentence structure and grammatical correctness, and located errors with high level of accuracy
- Self motivated to manage workflow and guarantee deadlines were achieved
Test Purchaser
Serve Legal Limited
2013.06 - 2014.05
- Test purchased for retailers of age restricted products, planning out routes to visit establishments such as; pubs, bookmakers, and supermarkets within the north of England and Scotland
- Wrote detailed reports within a specified time frame
- Liaised with area manager to complete last-minute visits and help them meet their deadline
Education
University of Central Lancashire
The King's School, Tynemouth
Skills
- Organisational ability
- Attention to detail
- Clear communication
- Data accuracy
- Target driven
- ICT Skills: Good knowledge of all Microsoft Office applications
Qualifications
- CeMAP 1,2+3
Timeline
Postwoman with Driving
Royal Mail
2024.03 - Current
Warehouse Operative
Barbour
2023.10 - 2024.02
Inbound Operative
Paragon Customer Communications
2023.03 - 2023.10
Postwoman with Driving
Royal Mail
2018.08 - 2022.03
Delivery Driver
Amazon Flex
2017.06 - 2018.08
Transcriber
TranscribeMe Audio Transcription Company
2016.02 - 2017.11
Test Purchaser
Serve Legal Limited
2013.06 - 2014.05
University of Central Lancashire
The King's School, Tynemouth