Chelsea Mason

• Assessed patient needs and developed individualised care plans accordingly.
• Monitored patient condition changes to update care plans for improved patient outcomes.
• Liaised with healthcare professionals, including social workers and case managers.
• Facilitated training sessions to enhance staff competence and ensure high-quality patient care.
• Provided emotional support to improve patient comfort and reassurance.
• Handled sensitive information confidentially in line with privacy laws and regulations.
• Maintained detailed records to support accurate documentation.
• Managed emergency situations calmly to protect patient and staff safety.
• Managed staff rotas to ensure adequate coverage during peak periods, optimising patient support.

• Assisted patients with personal care routines, including bathing and grooming, to promote hygiene and enhance overall well-being.
• Collaborated with registered nurses to streamline workflow and ensure quality care delivery within the facility.
• Encouraged independence among patients whilst assisting them with tasks.
• Maintained calm demeanor during crisis situations, providing reassurance to residents and families to alleviate distress.
• Respected privacy and dignity of each resident during the provision of care services.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

During my time as a Detox practitioner in a drug and alcohol detox I worked alongside registered nurses providing round the clock care and support to adults overcoming addiction.

- Completed comprehensive documentation of patient care and treatment plans during detox process.

- Assisted in delivering exceptional service in a safe, calming environment by supporting nurses with medication administration and conducting thorough medication counts post-administration.

- Engaged in one-to-one meetings with clients to understand individual needs and assist in future goal planning, promoting healthier lifestyles post-detox.

- Encouraged client autonomy by supporting self-management strategies and decision-making.

Supported client hygiene and grooming tasks.

- Deep cleaning of both communal and personal areas - conducting room searches to ensure no illicit substances could be brought into the service.

• Advised customers on menu items, providing recommendations and addressing allergy concerns.
• Displayed excellent multitasking skills during peak hours, reducing waiting time for customers.
• Prepared and packaged orders with precise presentation skills.
• Maintained immaculate shop visual standards, organising window shops and rotating food items to maintain an appetising appearance.
• Adhered to proper food handling procedures minimising risk of contamination.
• Demonstrated proper food handling and safety standards.
• Assisted in inventory control to reduce wastage and increase efficiency.
• Stocked shelves, ensuring availability of products at all times.

• Delivered excellent customer service to ensure repeat business.
• Handled customer complaints with tact and professionalism.
• Worked efficiently on tills to minimise waiting times for customers.
• Processed purchases and returns at checkout, maintaining balanced till.
• Operated cash registers accurately, ensuring correct change was given.
• Managed stock levels for optimum product availability.
• Supported the management in inventory control for efficient stock management.
• Assisted in creating promotional displays to boost sales.
• Trained new team members for smooth transition into the role.
• Upheld company policies and procedures for a consistent shopping experience.
• Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
• Prepared fresh food items, maintaining quality standards.
• Maintained high standards of hygiene whilst preparing fresh food items.
• Maintained up-to-date knowledge of store offerings to provide accurate information to customers' queries.
• Secured store premises at closing time to prevent theft or damage.