Chelsea Gerrard
Coventry
Summary
I am a willing and very hard working person always looking for a new challenge, I am also a very good team player and also a very good team leader and very good at tacking control of the tasks ahead of me.
I have my NVQ3 in health and social care.
Overview
16
16
years of professional experience
Work history
Senior care assistant
hc-one
Coventry, west midlands
2017.05 - Current
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Encouraged a positive community atmosphere within the facility through organising events.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Maintained accurate records of resident's progress and medical history.
- Conducted regular health checks on residents to ensure wellbeing.
- Increased resident satisfaction by providing personalised care plans.
- Improved physical mobility of many residents with carefully planned exercise routines.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Assisted in daily personal care tasks, promoting independence amongst residents.
- Received recognition for patient care from supervisors after demonstrating exceptional commitment to duty.
- Ensured clean and safe living environment by routine cleaning tasks.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Reduced stress levels for family members through clear communication regarding their loved ones' well-being.
- Administered medications in line with care plans and nursing team guidance.
- Monitored client health conditions and reported immediate issues to manager.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Accompanied client to medical or dental appointments, grocery and errands.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
- Helped clients to carry out instructions recommended by health professionals.
- Answered questions from clients, family members, and other carers.
- Involved clients in decision-making to promote independence.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Career
Harpers Field Care Home
2016.01 - 2016.01
- I started at the Harpers Field in 2016 as a career on night shifts.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Organised recreational activities for improved social interaction amongst residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Respected privacy and dignity of each resident during provision of care services.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Delivered excellent customer service by addressing concerns of patients' families.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Involved clients in decision-making to promote independence.
- Answered questions from clients, family members, and other carers.
- Participated in handover meetings at start and end of each shift for seamless transition of responsibilities.
- Ensured safety and comfort of patients throughout the night.
- Documented all actions taken during shift for continuity of care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Carer
Evedale Care Home
Coventry
2013.01 - 2016.01
- I started at Evedale care home 2013 as a Carer and every day I learnt new things such as how to look after a certain resident.
- Offered emotional support to patients during difficult times.
- Supported families with information on patient progress and condition.
- Provided care for elderly patients, promoting their dignity and respect.
- Assisted with personal hygiene to ensure health and wellbeing.
- Facilitated social activities, improving quality of life for residents.
- Respected privacy of the residents whilst providing care.
- Maintained cleanliness of living areas, resulting in a safe environment.
- Handled emergency situations calmly, ensuring safety of all involved.
- Assisted patients at mealtimes, encouraging balanced diets.
- Managed dietary needs of patients, resulting in improved nutrition.
- Ensured patient comfort by providing personal care services.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Cleaned and organised patients' living quarters.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Supported patient mobility needs and transported to appointments.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Submitted reports to manager regarding status of client.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Provided attentive first-hand care, comfort and safety to patients.
Chamber Maid
Chace Hotel
Coventry
2011.01 - 2014.01
- I worked at the Chace hotel as a chamber maid.
- Reported any maintenance issues promptly, ensuring quick resolution.
- Handled lost property efficiently, returning items to rightful owners when possible.
- Maintained cleanliness of guest rooms by changing bed linen and towels.
- Dealt with complaints professionally, aiming at swift conflict resolution.
- Stayed abreast of hotel policies and procedures to provide accurate information to guests.
- Handled laundry services efficiently, providing clean bedding and towels as required.
- Communicated effectively with other team members for smooth operations.
- Prioritised tasks effectively during peak periods to avoid delays in service delivery.
- Ensured guest satisfaction through high standard of room preparation.
- Followed a stringent checklist whilst cleaning rooms, leaving no task undone.
- Deep cleaned hotel areas to create a comfortable environment.
- Stocked up on essential supplies for efficient room service.
- Stored all cleaning products safely and appropriately.
- Performed tidy ups and bed changes as requested.
- Vacuumed and dusted reception areas and walkways.
- Trained new room attendants on company policies and cleaning procedures.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Cleared and organised Back of House areas to minimise accident risks.
- Polished glass, mirrors and metal items to attractive shine.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Used correct procedures to clean floors, communal areas and work spaces.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Cleaner
Emprise service
Kenilworth
2010.01 - 2013.01
- I started work with emprise services as a cleaner at 1 of their cleaning contracts sites at Waitrose in Kenilworth.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Kept communal areas tidy and well-organised for optimal functionality.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Secured premises at end of shift, ensuring safety of all areas.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
- Correctly used colour-coded equipment.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
Education
Cardinal Wiseman
Skills
- Emergency response preparedness
- Hygiene maintenance competence
- Safe manual handling
- Managing challenging behaviour
- Mobility support experience
- Delivering personalised care
- Palliative care knowledge
- Clinical documentation expertise
- Dignity respect
- Confidentiality upholding
- Respecting patient confidentiality
- Lifting and positioning expertise
- Communication with medical staff
- Elderly support
- Patient care
- Medication Administration
- End Of Life Care
- Diabetes management
- COVID-19 compliance monitoring
- Care staff training
- Medication tracking, storage and administration
- Blood pressure monitoring
- Infection control protocols
- Compassionate care
- Care plan reviews and implementation
- Person-centred care plans
- Personal care assistance
- Elderly care
- First Aid
- Nutrition management
- Patient safeguarding
- Documentation development
- Personal care
- Patient transport
References
a working references is available on request.
Timeline
Senior care assistant
hc-one
2017.05 - Current
Career
Harpers Field Care Home
2016.01 - 2016.01
Carer
Evedale Care Home
2013.01 - 2016.01
Chamber Maid
Chace Hotel
2011.01 - 2014.01
Cleaner
Emprise service
2010.01 - 2013.01
Cardinal Wiseman