Chelsea Connell
Belfast,Antrim
Summary
I've been employed at the Clayton Hotel for the last year and a half. I'm now seeking for new opportunities and for professional growth. When under pressure I stay calm and professional with guest and staff.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Accommodation assistant
Clayton Hotel
Belfast, Antrim
2025.11 - Current
- Maintained clean and hygienic environment by regular cleaning of rooms, bathrooms, lounges, and public areas.
- Checked minibars regularly ensuring they were well stocked.
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
- Ensured guest satisfaction by addressing their queries promptly and efficiently.
- Handled complaints from guests, resolving them efficiently and effectively.
- Served guests with high-quality service to ensure a pleasant stay.
- Changed bed linens frequently providing comfortable bedding conditions for guests.
- Prepared rooms for new arrivals ensuring they are comfortable and inviting upon arrival.
- Promoted a positive image of the property by delivering excellent customer service.
- Stocked trollies to maintain stable cleaning supplies.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Trained new room attendants on company policies and cleaning procedures.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Reported maintenance issues for prompt resolution.
- Followed health and safety standards governing correct use of chemicals.
- Used correct procedures to clean floors, communal areas and work spaces.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
Education
GCSEs -
Breda Academy High School
Belfast 2017.08 - 2022.06
GCSEs English B -
Breada Academy
BelfastGCSEs maths G -
Breada Academy
GCSEs ocn level 2 science pass -
Breda Academy
GCSEs ocn level 2 RE pass -
Breda Academy
GCSEs ocn level 2 Employability skills pass -
Breda Academy
GCSEs prince trust level 2 pass -
Breda Academy
GCSEs child care GCSE A -
Breda Academy
Skills
- good timekeeping
- using my own initiative
- good at communication and problem solving
- Emotional intelligence and adaptability
- good with working with others
- flexible
Timeline
Accommodation assistant
Clayton Hotel
2025.11 - Current
GCSEs -
Breda Academy High School
2017.08 - 2022.06
GCSEs English B -
Breada Academy
GCSEs maths G -
Breada Academy
GCSEs ocn level 2 science pass -
Breda Academy
GCSEs ocn level 2 RE pass -
Breda Academy
GCSEs ocn level 2 Employability skills pass -
Breda Academy
GCSEs prince trust level 2 pass -
Breda Academy
GCSEs child care GCSE A -
Breda Academy