Charvet Creary-Kirwan
London
Summary
Strong communication and listening skills facilitate effective interaction with diverse individuals. Proven ability to collaborate within teams while articulating ideas clearly. Enthusiastic learner who embraces challenges and consistently meets deadlines with organized and prioritized work. Reliable and punctual, ensuring tasks are completed efficiently and professionally.
Overview
11
11
years of professional experience
4032
4032
years of post-secondary education
Work history
Energy Specialist
Sigma Connected
Coventry
2023.01 - 2026.02
- I am currently an energy specialist and meeting my targets which include AHT and Wrap.
- This job has taught me how to handle both energy and gas accounts and what it is all about as I have never had to manage energy and gas.
- I am a team worker and always looking to assist my team when I can.
- At the moment I am being trained again to become a manager which involves coaching other agents on any process they may not understand and posting stats in the morning for the team.
- E.ON Next Campaign
Manager
Nationwide Building Society
Coventry
2019.10 - 2021.09
- This job was a call center which involved me working with the credit cards department to help customer with any matter they had involving the credit cards or direct them to the correct department.
- This role included having to increase customers credit limit, dealing with bereavement calls, talking to customer who have lost their credit cards or had their identity stolen.
- I learned how to coach agent in understanding business regulations and meeting the agents targets.
- I learned that every agent is different and learn differently.
- While I was a manager I learned how to handle the sickline, coaching, making sure we are meeting targets, handling incentives to get agent more engaged at work and booking any training for agents that felt they was not grasping a process.
- As a manager my first thought is always how can I make my team enjoy work, meet their targets and any goals they may have whether that is climbing the work ladder or just trying to maintain their targets.
Customer service advisor
Shell Energy
Coventry
2018.09 - 2019.11
- I have learnt how to deal with difficult customer and know how to answer the phone respective and in a polite manner to ensure the business is compliant.
- Strengthened client relationships with clear communication and problem-solving skills.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Customer service advisor
Ladbrokes
London
2016.09 - 2017.09
- I have learnt customer service and how the customer need come first.
- I have also been taught how to be fast but efficient and how to stick to a work schedule.
Customer service advisor
McDonalds
London
2014.11 - 2015.11
- I know how to talk to customers professionally and how to work fast.
- Working at McDonalds has taught me how to work in a team and have taught me many skills for example cash handling working on the till and how to talk to customers.
Education
GCSE - Math, English, ICT, Science
Greig City academy
LondonA-Level - ICT, Business Studies, Public Service
Greig City Academy
LondonReferences
- Sheryl White, Manager, 97/101 High Road, Wood Green, London, N22 6BB, 020 8888 1120
- Mr Ullah, ICT Teacher, High St, London, N8 7NU, 020 8609 0100
Interests
My hobbies and interest include playing basketball and hanging out with friends. I also love listening to music.