Summary
Overview
Work history
Education
Skills
Affiliations
References
Custom
Timeline
Generic

Charlotte Wiseman

Truro,Cornwall

Summary

Experienced professional with extensive business process knowledge and a strong sense of accountability and ownership. Adept at customer-facing interactions, complaint resolution, and administrative tasks including filing, completion, and arranging appointments. Proven ability in call handling, committed to delivering exceptional service and efficiency.

Accomplished Customer Service Representative of 22 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

26
26
years of professional experience

Work history

Member Representative

Nationwide Building Society
Truro, Cornwall
10.2003 - Current
  • Streamlined operations for increased efficiency in daily tasks.
  • Collaborated with team members to improve branch performance.
  • Maintained up-to-date knowledge of products, improved sales effectiveness.
  • Addressing Complaints
  • Oversight and coordination of branch funds
  • Handling calls and managing enquiries
  • Overseeing client accounts
  • Coordinating administrative tasks and account setups
  • Supporting Clients with Online Banking

Sales Assistant

JJB Sports
Truro, Cornwall
08.2001 - 10.2003
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries
  • Managed till operations smoothly, reducing waiting time for customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Sales Assistant

New Look
Truro, Cornwall
06.1999 - 08.2001
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Collaborated effectively with team members to meet sales targets.
  • Offered personalised shopping advice to enhance customer experiences.
  • Built strong relationships with regular customers for repeat business.
  • Merchandiser on sales floor
  • Coordinating Deliveries

Education

GCSEs -

Gloucester School
Germany

BTEC - Business and Finance

Truro College
Truro

Skills

  • Business process knowledge
  • Accountability and ownership
  • Customer-facing interactions
  • Complaint resolution
  • Administrative filing and completion
  • Arranging Appointments
  • Call handling

Affiliations

I enjoy reading, walking. I have a love of nature.

I have recently passed my driving test, so enjoy getting out and about.

I enjoy (pub) quizzes and selling at car boots.


References

References available upon request.

Custom

I am a down to earth, love of nature girl. I enjoy socialising.

I love a bit of reality TV (Strictly, SAS, MAFS) lol

I also enjoy taking photos

Timeline

Member Representative

Nationwide Building Society
10.2003 - Current

Sales Assistant

JJB Sports
08.2001 - 10.2003

Sales Assistant

New Look
06.1999 - 08.2001

GCSEs -

Gloucester School

BTEC - Business and Finance

Truro College

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Charlotte Wiseman