Charlotte Wallace
Daventry,Northamptonshire
Summary
A dynamic and versatile professional, endowed with the ability to effectively and confidently communicate and collaborate across all levels, ensuring clear and respectful interactions. A honed ability to tailor communication style to suit various audiences, ensuring messages are conveyed effectively and relationships are strengthened. Actively working across departments to promote a culture of support and fostering a unified approach within the working environment. Consistently demonstrating a high level of accuracy, clarity, and discretion, ensuring that sensitive information is handled with the utmost care. Able to manage complex tasks and sensitive information seamlessly, ensuring compliance to legislation such as GDPR.
Overview
15
15
years of professional experience
Work history
Communications & Engagement Manager
DHL Supply Chain for JD Wetherspoon
Daventry
10.2021 - Current
- Working collaboratively with the Senior Leadership Team to provide a coordinated and proactive employee engagement and communications approach for 650 colleagues across the contact
- Responsible for delivery and control of communications, ensuring the highest standard, reflecting the professionalism of the organisation.
- Creatively generating a variety of communication methods to cater for varying colleagues' preferred communication styles, including production of bi-weekly newsletter, comms via digital screens, video, written briefs, training presentations & producing content for face-to-face briefings.
- Managing Site Forums, Colleague Committees, Union & H&S Meetings, Reward & Recognition scheme, Colleague feedback platforms and site meeting room booking system.
- Since starting this role, the annual Employee Opinion Survey has increased 27% in colleague engagement for the Wetherspoon contract.
- Responsibility for arranging, facilitating, and accurately minuting key meetings, including those related to Union, Pay Negotiations, Health & Safety, and Disciplinary Investigations.
Transport First Line Manager
DHL Supply Chain for JD Wetherspoon
Daventry, Northamptonshire
01.2020 - 10.2021
- Overseeing daily running of the Transport Shift.
- Ensuring delivery KPI's are achieved and accurately reported to the business.
- Ensuring all drivers remain compliant to transport legislation.
- Managing a team of Drivers and Transport Clerks and completing monthly 1:1 meetings to promote a two-way performance dialogue.
- Handled day-to-day administrative tasks, enabling smooth operation of the facility.
Transport Operations Controller
DHL Supply Chain for Mothercare
DIRFT - Crick, Northamptonshire
07.2018 - 01.2020
- Operating with Mothercare as the primary customer, as well as an out-base for a number of other customers.
- Managing a team of Drivers and Transport Administrators.
- Transfer to Wetherspoon contract following Mothercare closure.
Interim Store Manager - Maternity Cover
Serendipity Brides
Weedon Bec, Northamptonshire
05.2017 - Current
- Overseeing daily store operations.
- Managing staff sales performance.
- Payroll.
- Ordering and progression through to the wedding day.
- Bridal appointments.
Self Employed Business Owner
Mess Around Northamptonshire
Daventry, Northamptonshire
07.2016 - 10.2017
- Following the birth of my child, I ran a childrens messy play business, that allowed me the right work life balance for that period in our family's life.
- Promotion and ticket sales for events;.
- Delivery of children's events from 30-90 children, plus parents.
- Delivery of birthday parties.
- Management of all aspects of the business.
Operations Support Manager
DX Secure
Northampton, Northamptonshire
01.2014 - 11.2016
- Supporting the daily operations of the Secure Bureau, to ensure the KPIs are achieved and exceeded;
- Communication between other departments and DX sites; Facilitating Customer visits and assisting with audits within the department;
- Management of a small team of Operations Support Controllers, including monthly, quarterly and annual reviews and assisting them with their personal development within the Business;
- Management of all stock to include stock holding within NNSB, stock held by the supplier and calling off stock orders to ensure available when required;
- Creation and management of SOPs;
- Review staff availability (holiday and sickness) against projected volumes and create rotas, backfilling with agency staff where required;
- Planning training for NNSB Colleagues to ensure resilience for the department.
Temp Roles
Various
05.2013 - 01.2014
Personal Assistant
Sunny Wireless (Self Employed)
Daventry, Northamptonshire
10.2010 - 05.2013
- Responsible for management of the Director's professional & personal diary.
- Supporting all aspects of personal and professional administration, with a high level of versatility, confidentiality, and organisational skills.
Education
Diploma of Higher Education - Holistic Therapies - VTCT Level 3 Diploma
Northampton College
Daventry, Northamptonshire06.2007
NVQ Level 3 - Business Administration Advanced Modern Apprenticeship
Intec Business College
Northampton, Northamptonshire07.2002
High School Diploma - GCSE
Danetre School
Daventry, Northamptonshire07.1998
Skills
- Excellent communication skills - (Insights Discovery - Sunshine yellow - Inspiring Motivator)
- Employee experience focussed
- Engaging presentations and public speaking
- Excellent design and presentation skills
- Working experience of Microsoft Office, (Outlook, Excel, Word, PowerPoint, Teams, Forms) Adobe Photoshop and InDesign (digital and print media), FCPX & Camtasia (video production & editing)
- Event coordination
- Prioritisation and efficient delegation of workload
- Implementation & improvement of efficient procedures
- Highly motivated - capable of working independently
- Pragmatic approach to problem resolution
- D&I sensitivity and awareness
- Disciplined, methodical and organised approach, in order to produce high quality of work
Timeline
Communications & Engagement Manager
DHL Supply Chain for JD Wetherspoon
10.2021 - Current
Transport First Line Manager
DHL Supply Chain for JD Wetherspoon
01.2020 - 10.2021
Transport Operations Controller
DHL Supply Chain for Mothercare
07.2018 - 01.2020
Interim Store Manager - Maternity Cover
Serendipity Brides
05.2017 - Current
Self Employed Business Owner
Mess Around Northamptonshire
07.2016 - 10.2017
Operations Support Manager
DX Secure
01.2014 - 11.2016
Temp Roles
Various
05.2013 - 01.2014
Personal Assistant
Sunny Wireless (Self Employed)
10.2010 - 05.2013
Diploma of Higher Education - Holistic Therapies - VTCT Level 3 Diploma
Northampton College
NVQ Level 3 - Business Administration Advanced Modern Apprenticeship
Intec Business College
High School Diploma - GCSE
Danetre School
Similar Profiles
Artjoms DobrzinskisArtjoms Dobrzinskis
OMS control room analyst (secondment position) at DHL JD Wetherspoon distribution centreOMS control room analyst (secondment position) at DHL JD Wetherspoon distribution centre
Desmond KhozaDesmond Khoza
Warehouse Inventory Clerk at Jd Group Supply Chain ServiceWarehouse Inventory Clerk at Jd Group Supply Chain Service
Samuel AbdulSamuel Abdul
Warehouse Supervisor at JD Supply ChainWarehouse Supervisor at JD Supply Chain
Adam GolderAdam Golder
Crew Member at McDonald'sCrew Member at McDonald's
Aaron PowAaron Pow
Warehouse operator at Cummins LtdWarehouse operator at Cummins Ltd