Charlotte stainer
Trowbridge,United Kingdom
Summary
I am an enthusiastic and hardworking travel and tourism student looking to gain more experience in the customer service industry. I am diligent, reliable and fast on my feet . My happy disposition and strong work ethic would make a valuable addition to any team. I also have the ability to learn and a adapt to new fast changing environments while maintaining a calm persona.
Overview
2
2
years of professional experience
Work history
Kitchen porter and Front of house
The Tollgate Inn
Holt, Wiltshire
11.2024 - Current
- Unloaded deliveries, stored items properly for easy accessibility.
- Cleaned work surfaces, ensured hygiene standards were met.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Work experience as a teaching assistant
Keevil School
Keevil, Wiltshire
06.2023 - 06.2023
- Assisted children with tasks set by the classrooms teacher
- Organised and the classroom and learning resources
- Helped teachers with, class preparation and student mentoring.
Education
GCSEs - Maths, English, Science, History, Geography, RE and Drama
Lavington school
Market Lavington, Wiltshire 09.2019 - 09.2024
Level 3 Qualification - Travel and Tourism
Bath College
Bath, Bath and North East Somerset 09.2024 -
Skills
- Communication and teamwork skills
- Telephone customer service
- Food running
- Empathy and compassion
- Active listening
- Proactive and fast on my feet
- Positive and approachable
- Willing to learn and expand skill set
- Basic bar experience
- Good work ethic
Accomplishments
Ten Tors Challenge-
In both 2022 and 2023 I participated in the Ten Tors challenge this is a 35 mile hiking expedition completed over Dartmoor national park. In 2023, during training, I was elected by instructors to be team leader of the 35 mile team due to my positive attitude and leadership skills. This ended with me successfully leading my team of six through challenging terrain and finishing the competition with all team members and time to spare
Timeline
Kitchen porter and Front of house
The Tollgate Inn
11.2024 - Current
Level 3 Qualification - Travel and Tourism
Bath College
09.2024 -
Work experience as a teaching assistant
Keevil School
06.2023 - 06.2023
GCSEs - Maths, English, Science, History, Geography, RE and Drama
Lavington school
09.2019 - 09.2024
Similar Profiles
Adam PawlechAdam Pawlech
Teacher at Tollgate Technological Skills Center, Grand Erie.Teacher at Tollgate Technological Skills Center, Grand Erie.
Muhammad FAHAD AFTABMuhammad FAHAD AFTAB
Senior Clinical and Data Administrator at Tollgate Medical CentreSenior Clinical and Data Administrator at Tollgate Medical Centre
Christine BainChristine Bain
Mammography Technologist at Tollgate RadiologyMammography Technologist at Tollgate Radiology
Linda BushLinda Bush
Detention custody officer at Wiltshire PoliceDetention custody officer at Wiltshire Police
Marisa PeixotoMarisa Peixoto
Buyer at G Plan UpholsteryBuyer at G Plan Upholstery