Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Charlotte stainer

Trowbridge,United Kingdom

Summary

I am an enthusiastic and hardworking travel and tourism student looking to gain more experience in the customer service industry. I am diligent, reliable and fast on my feet . My happy disposition and strong work ethic would make a valuable addition to any team. I also have the ability to learn and a adapt to new fast changing environments while maintaining a calm persona.

Overview

2
2
years of professional experience

Work history

Kitchen porter and Front of house

The Tollgate Inn
Holt, Wiltshire
2024.11 - Current
  • Unloaded deliveries, stored items properly for easy accessibility.
  • Cleaned work surfaces, ensured hygiene standards were met.
  • Promptly addressed spills or broken glassware to prevent accidents in the workplace.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.

Work experience as a teaching assistant

Keevil School
Keevil, Wiltshire
2023.06 - 2023.06
  • Assisted children with tasks set by the classrooms teacher
  • Organised and the classroom and learning resources
  • Helped teachers with, class preparation and student mentoring.

Education

GCSEs - Maths, English, Science, History, Geography, RE and Drama

Lavington school
Market Lavington, Wiltshire
2019.09 - 2024.09

Level 3 Qualification - Travel and Tourism

Bath College
Bath, Bath and North East Somerset
2024.09 -

Skills

  • Communication and teamwork skills
  • Telephone customer service
  • Food running
  • Empathy and compassion
  • Active listening
  • Proactive and fast on my feet
  • Positive and approachable
  • Willing to learn and expand skill set
  • Basic bar experience
  • Good work ethic

Accomplishments

Ten Tors Challenge-

In both 2022 and 2023 I participated in the Ten Tors challenge this is a 35 mile hiking expedition completed over Dartmoor national park. In 2023, during training, I was elected by instructors to be team leader of the 35 mile team due to my positive attitude and leadership skills. This ended with me successfully leading my team of six through challenging terrain and finishing the competition with all team members and time to spare

Timeline

Kitchen porter and Front of house

The Tollgate Inn
2024.11 - Current

Level 3 Qualification - Travel and Tourism

Bath College
2024.09 -

Work experience as a teaching assistant

Keevil School
2023.06 - 2023.06

GCSEs - Maths, English, Science, History, Geography, RE and Drama

Lavington school
2019.09 - 2024.09
Charlotte stainer