Charlotte Roan
Banbury,Oxfordshire
Summary
Experienced professional with a strong background in stakeholder engagement and relationship management, and public speaking. Demonstrates exceptional organisation and time management skills, along with expertise in student support (SEND/EHCP) and data analysis using Power BI and Excel. Proficient in IT skills including Microsoft Office, Power BI, and SPSS. Motivated to contribute to inclusive environments and drive impactful results through effective communication and strategic planning.
Overview
14
14
years of professional experience
Work History
Business Support Assistant
The Three Pigeons
Banbury, Oxfordshire
07.2025 - Current
- Supported day-to-day operations of a busy pub, including customer service, stock coordination, and general business organisation.
- Delivered high-quality customer service in a fast-paced hospitality environment.
- Research and develop relationships with breweries and suppliers, sourcing new products, and managing a weekly rotation of ales and craft beers.
School Partnership Executive
Activate Learning
Banbury and Bicester College, City of Oxford College, and The Leys College
10.2023 - 05.2026
- Collaborated with secondary schools across Oxfordshire to support recruitment for three colleges.
- Presented assemblies and workshops to groups of 250–300 students.
- Cultivated and maintained relationships with stakeholders through consistent communication and engagement.
- Organised college visits for groups of up to 60 students, tailoring delivery to group size.
- Assisted in planning taster sessions for up to 50 students, coordinating with multiple schools.
- Handled event logistics, including scheduling, and safeguarding protocols.
- Aided in processing student applications, addressing SEND and EHCP pathways.
- Facilitated key recruitment events, such as open days and taster days.
- Utilised Power BI to track application trends and shape engagement strategies.
- Managed a busy schedule across multiple sites using Excel and Outlook.
- Addressed numerous enquiries from schools, students, and parents.
Mental Health and Wellbeing Practitioner
The Dare2Dream Foundation
Oxford, Oxfordshire
03.2022 - 09.2023
- Managed referrals and supported a caseload of young individuals.
- Planned and delivered tailored interventions addressing SEMH, and academic needs.
- Provided assistance to young people and families as required.
- Worked collaboratively with multidisciplinary team members to address the needs of young people.
Care Practitioner
Witherslack Group
Alvescot, UK
07.2021 - 02.2022
- Supporting young individuals in achieving academic, social, and emotional success.
- Serve as a positive influence and role model for young individuals.
- Maintain up-to-date working files for young individuals, ensuring relevant information is readily available while fostering strong relationships with parents, social workers, and other key figures in their lives.
Child and Youth Worker
Eikeland Primary School
Vennesla, Norway
10.2020 - 05.2021
- Supported individual children during lessons.
- Provided emotional assistance and interventions for children facing challenges with communication and interaction.
- Assisted class teacher in planning and delivering lesson plans.
Environmental/Social Therapist
Council of Kristiansand
Kristiansand, Norway
11.2019 - 03.2020
- Facilitated strong relationships with clients.
- Provided assistance with housing job applications and citizenship processes.
- Organised recreational activities, enhancing social skills of young individuals.
Apprentice Child and Youth Worker
Council of Vennesla
Vennesla, Norway
08.2012 - 07.2014
- May 2014 - passed with distinction the qualifying exam in Child and Youth Work
Education
L3 Apprenticeship in Leadership and Management
Activate Business School and Grant Thornton
Oxford 2025 - Current
Bachelor of Science - Psychology
Swansea University
Swansea01-2018
Master of Arts - Applied Criminal Justice & Criminology
Swansea University
Swansea12-2019
Skills
- Stakeholder engagement and relationship management
- Event coordination and delivery
- Delivering presentations and public speaking
- Organisation and time management
- Student support (SEND, EHCP)
- Data analysis (Power BI, Excel)
- IT Skills – Microsoft Office, Power BI, SPSS
References
References available upon request.
Timeline
Business Support Assistant
The Three Pigeons
07.2025 - Current
School Partnership Executive
Activate Learning
10.2023 - 05.2026
Mental Health and Wellbeing Practitioner
The Dare2Dream Foundation
03.2022 - 09.2023
Care Practitioner
Witherslack Group
07.2021 - 02.2022
Child and Youth Worker
Eikeland Primary School
10.2020 - 05.2021
Environmental/Social Therapist
Council of Kristiansand
11.2019 - 03.2020
Apprentice Child and Youth Worker
Council of Vennesla
08.2012 - 07.2014
L3 Apprenticeship in Leadership and Management
Activate Business School and Grant Thornton
2025 - Current
Bachelor of Science - Psychology
Swansea University
Master of Arts - Applied Criminal Justice & Criminology
Swansea University