Joe Morgan

An experienced Lettings Assistant, passionate about Tai Tarian and the wider housing sector, the work we do and the opportunity we have to make a difference to peoples lives. Adept at managing complex and diverse cases, using sound judgement in decision making and organising caseloads efficiently to deliver exceptional customer service.

Proficient in ensuring compliance with contract management and the Renting Homes (Wales) Act 2016, in addition to other legislative and regulatory requirements, such as WHQS23.

Demonstrative experience in responding independently to unexpected situations, identifying issues and sharing ideas to enable continuous improvement.

Committed to always being professionally curious, ensuring we deliver an excellent customer experience and work to discover issues that may not always be clear ('finding our silence').

Experienced in building relationships and working collaboratively with internal teams, such as Voids, Responsive Repairs, Neighbourhood, Former Debt and Housing Applications; in addition to building partnership relations with multiple external stakeholders such as NPTCBC, Homelessness Assessment, Prevention and Support Services (HAPSS), Social Services, Court Deputy Section, South Wales Police, The Wallich.

Excellent communication skills, with demonstrative experience in engaging with a broad range of stakeholders, e.g. colleagues, applicants, contract-holders, authority to acts, next of kins, NPTCBC employees, SWP etc.

A high level of IT literacy, experienced in all Microsoft applications, QL Housing, MRI Agile, Documotive, Docusign, GES Portal etc. with an aptitude and want to learn new technologies and systems.