Charlotte Saunders
Exeter,England
Summary
A dedicated professional with expertise in relationship building across teams and regions, strong people management, and accountability. Demonstrates high levels of proficiency in regulatory compliance and risk assessments, ensuring meticulous attention to detail in operations. Committed to process improvement and operational efficiency, aiming to drive organisational success through strategic initiatives with customers at the heart of everything.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work history
Store Manager
Marks and Spencer
Tiverton, Devon
2026.05 - Current
- Led store operations to ensure safety and compliance while delivering high levels of customer service and satisfaction.
- Developed colleagues through effective coaching and leadership, driving operational excellence and achieving results.
- Thrived in fast-paced retail environment, maintaining high standards and contributing to business growth.
Academy Team Manager - Foods
Marks & Spencer
Exeter
2026.02 - 2026.05
- Stepped up to cover for DSM during absences, supporting and coaching peers to enhance team performance.
- Developed action plans for continuous process improvement through shoulder-to-shoulder coaching to drive academy standard metrics and service.
Designate Store Manager
Marks and Spencer
Devon and Cornwall
2025.10 - 2026.02
- Supported region in trading safely and legally by completing self-assessments in stores awaiting assurance visits and providing coaching based on findings, strengthening relationships and improving TSL standards. Developed action plans for struggling stores.
- Over Christmas, I worked as an operations Deputy Store Manager at Plymouth High Street. I worked closely with the Foods DSM to deliver outstanding results over peak. Reset TSL standards by following a clear framework. As well as this i was able to cover Foods DSM in their absence as well as deputise for the Store Manager in their absence.
Team Manager - Foods
Marks and Spencer
Exmouth, Devon
2025.03 - 2025.10
- Through this role, I developed my skills and learnt to apply them within a Simply Food environment. I worked closely with the Store Manager to gain from his experience and knowledge to grow as a leader.
- Covered for Store Manager during holidays to ensure operational excellence and continuity in store management.
Academy Team Manager - Hospitality & Operations
Marks and Spencer
Exeter, Devon
2023.04 - 2025.03
- Progressed through management positions, showcasing leadership potential and upholding high operational standards.
- Improved colleague capability through regular coaching and structured development including colleagues progressing regionally.
- My passion for trading safely and legally began during my team manager roles at the academy store and developed strong people management skills through maintaining a safe environment.
Retail Management Apprentice
Marks and Spencer
Exeter
2021.09 - 2023.03
- Achieved distinction in retail management qualification, demonstrating strong understanding of retail principles.
- Assisted Team Managers across all BUs of academy store, gaining insights into operational processes and team dynamics.
- Presented insights and initiatives to board members at International Women's Day, highlighting commitment to diversity and inclusion.
Store Manager
Quba Sails
Salcombe, Devon
2020.07 - 2021.07
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Streamlined operations to maximise efficiency.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
Education
NVQ Level 4 - Retail Manager
Institute for Apprenticeships & Technical Education
2021.10 - 2023.02
A-Levels - Mathematics, Business Studies, Biology, Psychology
Ivybridge Community College
2018.09 - 2020.06
GCSEs - 9 total including Maths and English
Torquay Girls' Grammar School
Skills
- Regulatory compliance and risk assessments
- Process improvement and operational efficiency
- Attention to detail in operations
- Strong people management and accountability
- Relationship building
Affiliations
- Travel, walking, cycling, running
Languages
French
Elementary
Timeline
Store Manager
Marks and Spencer
2026.05 - Current
Academy Team Manager - Foods
Marks & Spencer
2026.02 - 2026.05
Designate Store Manager
Marks and Spencer
2025.10 - 2026.02
Team Manager - Foods
Marks and Spencer
2025.03 - 2025.10
Academy Team Manager - Hospitality & Operations
Marks and Spencer
2023.04 - 2025.03
NVQ Level 4 - Retail Manager
Institute for Apprenticeships & Technical Education
2021.10 - 2023.02
Retail Management Apprentice
Marks and Spencer
2021.09 - 2023.03
Store Manager
Quba Sails
2020.07 - 2021.07
A-Levels - Mathematics, Business Studies, Biology, Psychology
Ivybridge Community College
2018.09 - 2020.06
GCSEs - 9 total including Maths and English
Torquay Girls' Grammar School