ANDREA NORONHA
London
Summary
Results-oriented Travel, Tourism & Hospitality expert holding a Master's degree in International Hospitality & Tourism Management, possessing extensive experience in overseeing corporate clients, travel accounts, and hospitality partnerships in London.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Corporate Sales Coordinator
Red Carnation Hotel Collection
London
05.2024 - 01.2026
- Owned full sales lifecycle, from strategic outreach to deal closure, acting as primary contact for clients across cruise, travel, IT, technology, legal, retail, and manufacturing sectors.
- Managed and expanded portfolio of corporate and business travel accounts, serving as main point of contact for end-to-end travel and accommodation requirements.
- Drove revenue growth through upselling, cross-selling, and partnership development, generating £90K+ in new revenue within six months.
- Led RFP processes, contract negotiations, and corporate rate agreements with key clients and travel partners.
- Worked cross-functionally with events, revenue, marketing, and operations teams to optimise account performance, service delivery, and client satisfaction.
- Leveraged CRM platforms (Salesforce, Co-Star) to analyse account performance, forecast demand, and identify new business and travel growth opportunities.
Management Program Participant
Red Carnation Hotel Collection
London
10.2022 - 04.2024
- Engaged in Red Carnation Hotel Collection's award-winning management programme to enhance expertise in core hospitality departments and develop skills within five-star luxury hotels and travel services.
Sales & Operations Assistant
Landmark London
London
10.2021 - 10.2022
- Supported sales and operational delivery within food and beverage department of 5-star luxury hotel, assisting with client communication, internal coordination, and service execution for corporate and group bookings.
- Ensured high-quality customer service, driving repeat business and referrals.
- Assisted training new staff, creating more knowledgeable workforce.
Flight Attendant
IndiGo Airlines
Bangalore
01.2018 - 08.2019
- Delivered exceptional in-flight service, assisting with promotions, upselling, and ensuring passenger satisfaction.
- Developed strong interpersonal and communication skills, handling diverse customer needs in fast-paced environments.
- Collaborated with crew to maintain operational efficiency, manage in-flight emergencies, and uphold safety standards.
- Participated in training to enhance service techniques and support positive travel experiences.
Education
Master of Science - International Hospitality & Tourism Management
Coventry University
London 01.2021 - 04.2022
Bachelors Degree - Management
Mangalore University
Mangalore 04.2015 - 04.2018
Skills
- Corporate travel and client management
- Hospitality operations and tourism
- Account growth and retention
- Travel program coordination
- Contract negotiation and RFP management
- Stakeholder and partner relations
- CRM and data analysis
- Revenue optimization and upselling
Accomplishments
- Employee of the month - October 2025 (The Red Carnation Hotel Collection)
- Level 7 Certificate in Strategic Management & Leadership
Affiliations
- Travel & Cultural Exploration
- Language Learning
- Photography & Travel Content Creation
- Event & Trip Planning
- Food & Culinary Exploration
Languages
English
Native
Hindi
Upper intermediate
Greek
Beginner
References
References available upon request.
Timeline
Corporate Sales Coordinator
Red Carnation Hotel Collection
05.2024 - 01.2026
Management Program Participant
Red Carnation Hotel Collection
10.2022 - 04.2024
Sales & Operations Assistant
Landmark London
10.2021 - 10.2022
Master of Science - International Hospitality & Tourism Management
Coventry University
01.2021 - 04.2022
Flight Attendant
IndiGo Airlines
01.2018 - 08.2019
Bachelors Degree - Management
Mangalore University
04.2015 - 04.2018