Charlotte Peplow
Solihull,West Midlands
Summary
Experienced legal professional with a strong background in Family Law, Private Client and Commercial Property Law. High standards in all areas of work with friendly attitude. Demonstrates exceptional communication skills and a commitment to delivering high-quality legal services.
Overview
11
11
years of professional experience
Work History
Trainee Solicitor
Wallace Robinson and Morgan
09.2022 - 01.2025
- Strengthened organisational skills and developed dynamic, pragmatic working style
- Led client meetings, gaining valuable insight into real-life law practice.
- Attended court hearings, understanding courtroom procedures thoroughly.
- Worked closely with senior solicitors, learning from their experience and expertise.
- Liaised with clients to understand their legal needs, providing tailored advice to explain complex legal terms.
Customer Care Advisor
FMO Outsource (working for Pret a Manger)
09.2021 - 07.2022
- Managed high volume of inbound calls for issue resolution.
- Improved customer satisfaction by providing timely and effective solutions to queries
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Administrative Assistant and Appointments Clerk
The Royal Orthopaedic Hospital
05.2019 - 09.2019
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Work Experience
The Firm
07.2017 - 07.2017
- Shadowed solicitors, attended client meetings and undertook administrative tasks
- Enhanced understanding of family law
Tutor
Young Einstein Tutoring Company
06.2016 - 07.2017
- Adapted teaching style for individual learning capabilities.
- Fostered positive learning environment to enhance student focus.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Work Experience
Capsticks Law Firm
06.2014 - 06.2014
- Gained exposure to legal profession at young age with national law firm
- Shadowed multiple solicitors, attended tribunals and read case notes
- Established commercial awareness in relation to business aspect of law firm
Education
Professional Skills Course - Law
University of Law
Online Post Graduate Diploma - Legal Practice Course
University of Law
Birmingham 09.2021 - 07/2022
Masters - LLM Corporate and Commercial Law
University of Sheffield
Sheffield 09.2020 - 06/2021
Degree - Law
University of Sheffield
Sheffield 06.2020
A Levels -
St Peter's Sixth Form
Solihull 09.2015 - 07/2017
10 GCSEs -
St Peter's School
Solihull 09.2014 - 06/2015
Skills
- Case Management
- Legal analysis
- Document drafting
- Legal research
- Communication
Affiliations
- Paddleboarding (when the weather allows)
- Going to the gym and practising yoga
References
References available upon request.
Timeline
Trainee Solicitor
Wallace Robinson and Morgan
09.2022 - 01.2025
Post Graduate Diploma - Legal Practice Course
University of Law
09.2021 - 07/2022
Customer Care Advisor
FMO Outsource (working for Pret a Manger)
09.2021 - 07.2022
Masters - LLM Corporate and Commercial Law
University of Sheffield
09.2020 - 06/2021
Administrative Assistant and Appointments Clerk
The Royal Orthopaedic Hospital
05.2019 - 09.2019
Work Experience
The Firm
07.2017 - 07.2017
Tutor
Young Einstein Tutoring Company
06.2016 - 07.2017
A Levels -
St Peter's Sixth Form
09.2015 - 07/2017
10 GCSEs -
St Peter's School
09.2014 - 06/2015
Work Experience
Capsticks Law Firm
06.2014 - 06.2014
Professional Skills Course - Law
University of Law
Degree - Law
University of Sheffield
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