Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Amber Stent

Saint Neots,Cambridgeshire

Summary

Ambitious legal support professional skilled in drafting legal documents and coordinating client needs under lawyer direction. Autonomous and driven problem-solver with resourceful approach to challenges. Focused [Job Title] accustomed to conducting legal research and proofreading legal documents. Supports office administration to master processes and requirements. Utilises case management software to document details and case data. Astute legal professional with years of experience managing high-volume client caseloads. Adapting extensive legal knowledge to meet specific subject requirements. Meticulous and rigorous in research and case management to deliver positive client outcomes. Diligent legal professional skilled in [Area of expertise] law. Confident and knowledgeable in investigation and presentation techniques for positive case outcomes. Committed to prioritising client needs through considerate case management.

Overview

5
5
years of professional experience
13
13
years of post-secondary education

Work history

Trainee Solicitor

J G Poole & Co LLP
Ely, East Anglia
02.2023 - Current
  • Developed and maintained advanced knowledge in [Area of expertise].
  • Maintained accurate time costing procedures through [Action] and [Action].
  • Drafted legal correspondence including [Type] and [Type] with meticulous attention to detail.
  • Performed due diligence across preliminary legal research.
  • Launched official legal action to progress [Type] cases.
  • Devised individualised contracts and legal documentation to fulfil bespoke client requirements.
  • Monitored legal changes and developments for sound client advice.
  • Carried out background research and preparatory work to present established client cases.
  • Provided knowledgeable advice covering [Area of expertise] legal matters.
  • Used knowledge of previous court decisions and laws to enhance client positions.
  • Contributed to [Number]+ successful wins in [Year].
  • Shadowed lawyers to understand workloads, case management and network development.
  • Performed thorough research across [Area of expertise] and [Area of expertise] to inform case development.
  • Conducted legal research and drafted official documentation.
  • Gained vast knowledge of regulations and policies associated with corporate law.
  • Interviewed clients and witnesses involved in case to gather important information.
  • Evaluated legal loopholes and pitfalls, proactively addressing potential case challenges.
  • Moderated legal negotiations between clients and third parties.
  • Studied journals and law reports to keep abreast with developments and changes relating to law.
  • Customised letters, contracts and documents to meet client needs.
  • Interpreted laws, rulings and regulations for businesses and individuals.
  • Delivered initial legal advice to help clients recognise appropriate case pathways.
  • Liaised with legal colleagues to identify required work, delegate tasks and speed up case progress.

Paralegal

J G Poole & Co LLP
Ely, East Anglia
08.2022 - 02.2023
  • Conducted legal research to gather information for case strategy and argumentation.
  • Organised and managed case files for accessibility and completeness of documentation.
  • Assisted in preparation of legal arguments and strategies.
  • Communicated pertinent information to clients via phone, email and mail.
  • Prepared and filed legal documents with regulatory bodies and courts, maintaining compliance.
  • Drafted and reviewed legal documents to support accurate and timely case preparation.
  • Maintained confidentiality of sensitive legal information and privileged communications.
  • Reviewed and summarised legal documents for attorney review, expediting case analysis.
  • Wrote correspondence and legal notices on behalf of clients and legal teams.
  • Drafted and submitted legal documents to senior staff for review and approval.
  • Upheld data quality standards with precise record-keeping.
  • Reviewed legal documentation and flagged errors for correction.
  • Built positive client relationships to increase satisfaction and retention.
  • Bound deeds and documents and stored in orderly systems to maintain thorough records.
  • Scanned, faxed and archived documentation for robust case files.
  • Organised files and documentation to improve ease of information retrieval.
  • Resolved file-related queries via telephone and in-person communications.
  • Actioned client instructions to enable desired progress.
  • Prioritised activities to meet changing case demands and achieve deadlines.

Sales Assistant

JD Sports
Sheffield, South Yorkshire
09.2020 - 07.2022
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Memorised [Product] and [Product] range details to provide first-class customer service.
  • Used creative flair and interest in latest [Type] trends to effectively influence customer style choices.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Exceeded weekly targets through dedicated service and selling.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Unpacked merchandise on arrival, conducting stock checks to verify good condition.
  • Received and processed product returns.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Resolved customer objections and disputes with patience and professionalism to promote repeat business.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Collaborated with sales managers to meet target quotas.
  • Improved product appeal by assisting with creation and maintenance of store displays.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Upsold additional products to increase average transaction values.

Barmaid

BUNK
Sheffield, North Yorkshire
09.2020 - 09.2021
  • Maintained bar stocks, replenishing daily as necessary.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Verified guest ID prior to serving liquor.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.

Telephone Operative

Ant Marketing
Sheffield, South Yorkshire
06.2020 - 09.2020
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Enabled efficient follow-up by accurately recording customer requirements and details in [Software].
  • Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
  • Optimised customer experience by tailoring responses to individual needs.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Acted as first point of contact for customer issues and queries.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Made [Number]+ outbound calls to businesses and individuals daily.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Handled customer queries focused on first-call resolution.
  • Provided accurate, consistent and meaningful advice to customers to boost retention.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Answered customer enquiries with excellent customer service skills.
  • Delivered telesales scripts clearly to engage callers with relevant service information.
  • Navigated internal computer database for smooth client interactions.
  • Emailed customers comprehensive service information, contracts and after-care support packages.
  • Delivered exceptional after-sales customer care to promote customer loyalty.
  • Established positive customer rapport using multiple communication channels.

Work Experience

National Highways
Bedford, East Anglia
08.2019 - 08.2019

Work Experience

Adlams Solicitors
Saint Neots, East Anglia
08.2019 - 08.2019

Education

Professional Skills Course -

BPP University
Online
09.2022 - 09.2023

LPC LLM - Law

University of Law
Sheffield
09.2020 - 06.2022

Bachelor of Arts - Law

Newcastle University
Newcastle upon Tyne
09.2017 - 08.2020

A-Levels - Law, Economics and Psychology

St Neots Sixth Form
Saint Neots, Cambridgeshire
09.2015 - 09.2017

GCSEs -

Longsands Academy
St Neots
09.2010 - 09.2015

Skills

  • [Document] drafting
  • Reviewing contracts
  • [Type] contracts management
  • Expertise in [Type] law
  • Outstanding client care
  • Legal billing
  • Commercial awareness
  • Case management
  • Primary authority research
  • Excellent interpersonal skills
  • Time management
  • Finance law
  • Contract law
  • Exceptional client care
  • Corporate law

Affiliations

  • Gym
  • Hiking

References

References available upon request.

Timeline

Trainee Solicitor

J G Poole & Co LLP
02.2023 - Current

Professional Skills Course -

BPP University
09.2022 - 09.2023

Paralegal

J G Poole & Co LLP
08.2022 - 02.2023

Sales Assistant

JD Sports
09.2020 - 07.2022

Barmaid

BUNK
09.2020 - 09.2021

LPC LLM - Law

University of Law
09.2020 - 06.2022

Telephone Operative

Ant Marketing
06.2020 - 09.2020

Work Experience

National Highways
08.2019 - 08.2019

Work Experience

Adlams Solicitors
08.2019 - 08.2019

Bachelor of Arts - Law

Newcastle University
09.2017 - 08.2020

A-Levels - Law, Economics and Psychology

St Neots Sixth Form
09.2015 - 09.2017

GCSEs -

Longsands Academy
09.2010 - 09.2015

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Amber Stent