Charlotte Nicholson

Supported mortgage applications from submission through completion for clients.

Liaised with lenders, solicitors, clients, and estate agents throughout each case.

Maintained accurate records and client files, managing documentation and compliance checks.

Provided regular application progress updates to clients to reduce uncertainty.

Handled administrative tasks daily and met key submission deadlines.

Prepared updated mortgage quotes for existing clients ahead of deal end.

Submitted mortgage applications to lenders and monitored statuses through processing.

Attended mortgage appointments, leading several meetings from end to end.

Managed property sales from instruction through to completion.

Built and maintained client and stakeholder relationships throughout sales cycles.

Conducted viewings and negotiated offers to secure favourable outcomes.

Maintained CRM systems and updated client databases for accuracy.

Coordinated sales progression and resolved transaction issues promptly.

Provided excellent customer service while meeting sales targets.

Held morning meetings with employees for updates and new properties onboarding.

Built the sales and lettings function for Paramount as part of delivery.

Handled sales and lettings enquiries from first contact to next steps.

Arranged and conducted property viewings to match suitable appointments.

Prepared tenancy agreements and sales documentation for completed transactions.

Onboarded properties and uploaded property adverts onto marketing platforms.

Guided clients through sales and lettings progress with regular updates.

Coordinated repairs and routine checks on rental properties.

Coordinated property launches by running marketing campaigns and preparing promotional materials.

Updated social media regularly and ran property advertising across multiple channels.

Designed marketing content for new home developments and created brochure materials.

Maintained website content and kept property listings up to date.

Met kitchen and bathroom suppliers to agree on product and finish designs.

Negotiated sales deals and managed each transaction through to completion.

Handled aftersales snagging issues to address defects and resolve concerns.

Progressed property sales from offer acceptance through to completion.

Liaised with buyers, sellers, solicitors, and mortgage providers during sales process.

Managed extensive client records and supporting documentation.

Scheduled appointments and coordinated property viewings for prospective buyers.

Provided administrative support across sales and lettings departments daily.

Maintained compliance with company procedures and industry regulations throughout transactions.