Charlotte McConnell
Blackburn,Lancashire
Summary
I am a reliable, hardworking and diligent individual. Dedicated to becoming a social worker.
I have six years of experience working in a customer facing role, providing me with excellent communication and relationship-building skills. I am able to adapt to changing job demands for proactive, responsive team support.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Student social worker
Lancashire County Council
Accrington, Lancashire
2025.09 - 2026.02
- Screening contact records that come into Lancashire covering the spectrum of the Continuum of Need.
- Made enquiries with partnering agencies, Health, Education, Police, Probation.
- Analysing a range of information to ensure families receive the correct support.
- Collaborated with multidisciplinary teams to develop and implement tailored intervention strategies.
- Completed MASH assessments to identify needs and establish appropriate care plans for families.
- Managed caseloads whilst maintaining high quality service delivery standards.
- Maintained accurate, up-to-date and confidential files in line with Professional Standards in EHM.
- Exercised professional judgement to implement interventions and make tough decisions.
Student Social Worker
Lancashire Fire and Rescue
Accrington, Lancashire
2024.09 - 2024.12
- Completed holistic assessments and screening tools with service users.
- Undertook comprehensive assessments including risk assessments and strength-based, outcome focused care plans.
- Collaborated with multidisciplinary teams to enhance service delivery and address complex social issues.
- Advocated for individuals needs by liaising with external organisations and community resources.
- Allocated a caseload of young people, supported and empowered them to make informed decisions about intervention and managed any conflicts that arose.
- Identified future areas of support for the young people, including managing endings and exit care planning.
- Taught sessions, developed engaging lesson plans that catered to diverse learning styles and needs.
- Participated in continuous professional development to stay informed about best practices in social work.
Pharmacy dispenser
Tesco Pharmacy
Blackburn, Blackburn with Darwen
2023.10 - Current
- Assisted in preparing and dispensing medications to patients ensuring accuracy and compliance with prescriptions.
- Maintained cleanliness and organisation of pharmacy workspace to uphold safety and regulatory standards.
- Supported inventory management by tracking stock levels and assisting in ordering necessary pharmaceutical supplies.
- Collaborated with pharmacists to provide exceptional customer service addressing patient inquiries and concerns.
- Engaged in routine checks of medication expiration dates ensuring all products were safe for patient use and safely discarding those that were not.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Treated patients with care and respect when they are upset and unwell, showcasing communication skills and empathy.
- Completed training in taking blood pressure readings and finger prick tests, upholding professionalism, ensuring my work is careful and accurate.
Customer service cashier
Tesco Superstore
Blackburn, Blackburn with Darwen
2018.09 - 2023.10
- Exemplified a high level of competency in achieving customer satisfaction by a refined ability to handle disgruntled customers and resolve conflicts.
- Key worker during COVID-19. I took pride in being a face of compassion and care in a time of uncertainty, providing support and reassurance to vulnerable customers. Implementing excellent customer service whilst upholding company standards.
- Supported closing, balancing the till at the end of each shift, ensuring accuracy in financial reporting.
- Promoted to Team Leader, mentoring junior staff, fostering professional development and team performance. Coordinated schedules to optimise resource allocation, managed conflicting shift schedules to ensure staff were taking breaks at the required time to prevent burn out.
- Managed queues effectively during busy periods, reducing wait times and improving customer satisfaction.
Education
A-Levels - Sociology, Fine Art and Graphic Design
St Mary's College, Blackburn
Blackburn, Blackburn with Darwen 2018.09 - 2020.04
Bachelor of Arts - Social Work
University of Lancashire
Preston, Lancashire 2022.09 - 2026.06
GCSEs -
St Augustine's RC High School
Clitheroe, Lancashire 2013.09 - 2018.06
Skills
- Efficient time management
- Accurate record keeping
- Ethical standards compliance
- Multitasking capability
- Patient confidentiality adherence
- Prescription decoding
- Meticulous attention to detail
- Risk assessment knowledge
- Task prioritising
- First Aid trained
Affiliations
- Drawing, painting, walking, baking, going to the gym.
References
References available upon request.
Timeline
Student social worker
Lancashire County Council
2025.09 - 2026.02
Student Social Worker
Lancashire Fire and Rescue
2024.09 - 2024.12
Pharmacy dispenser
Tesco Pharmacy
2023.10 - Current
Bachelor of Arts - Social Work
University of Lancashire
2022.09 - 2026.06
Customer service cashier
Tesco Superstore
2018.09 - 2023.10
A-Levels - Sociology, Fine Art and Graphic Design
St Mary's College, Blackburn
2018.09 - 2020.04
GCSEs -
St Augustine's RC High School
2013.09 - 2018.06