I would like to volunteer at a teen mental health charity at one stage, and I'm especially interested in working with neurodivergent teens and supporting them with their mental health
Charlotte Kotecha
Benfleet,Essex
Summary
I am a compassionate student focused on Special Educational Needs and Disabilities, with studies in Autism and mental health coaching for children and adolescents. I enjoy providing emotional support to SEN families and implementing behaviour strategies for neurodiverse children. Volunteering in the community has developed transferable skills relevant to a career in social care and education.
Overview
9
9
years of professional experience
Work History
Volunteer support session worker
Send The Right Message
Benfleet, Essex
05.2025 - Current
- Participated in community outreach programmes, raising awareness of the support services available to those in need.
- Cultivated strong client relationships through a helpful, supportive, and proactive approach.
- Fostered strong relationships with service users, based on trust and respect, leading to enhanced engagement in support services.
- Provided personalised support and guidance to struggling individuals via diverse channels based on individual needs.
- Understood and complied with organisations' procedures for promoting and safeguarding children and vulnerable adults' welfare.
- Contributed to team meetings and training sessions, sharing insights and best practices to elevate team performance.
- Enhanced emotional well-being of SEN parents by providing an approachable and understanding presence.
- Quickly built strong, long-lasting relationships with parents to obtain extensive knowledge on individual needs and struggles.
Property Rental Manager
RK Serviced Apartments
Southend , Essex
03.2022 - Current
- Managed bookings across multiple platforms, ensuring accuracy and timeliness.
- Manage pricing strategies.
- Delivered exceptional customer service, fostering trust and repeat business.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
Family Support Worker Volunteering
Home Start UK
Basildon, Essex
01.2018 - 02.2020
- Delivered practical and emotional support to local families, focusing on mothers' needs.
- Provided emotional support by actively listening to families' concerns and helping them navigate challenges.
- Support with the specific challenges of raising SEN children.
- Assisted families with daily routines and offered guidance on appropriate dressing for children.
- Signposting and guidance to support with debt advice, mental health support, school support.
Education
Bachelor of Arts - Special Educational Needs, Disabilities and Education
Doncaster University
Doncaster01-2027
Certificate of Higher Education - Children and Adolescents Mental Health Coaching
Dandilion Coaching
London, ENG01-2025
Certificate of Higher Education - Autism
West Lancashire College distance learning
Lancashire01-2025
Certificate of Higher Education - Special Educational Needs, Disabilities and Education
West Lancashire College distance learning
Lancashire01-2025
Certificate of Higher Education - Autism
West Lancashire College distance learning
Lanarkshire01-2024
Diploma of Higher Education - Social Science
South East Essex College
Southend01-2010
Skills
- Child safeguarding
- Safeguarding procedures
- SEN support
- Behaviour support
- Care planning
- Client engagement
- Emotional support
- Conflict resolution
- Team building
- Data protection
- Commitment to excellence
- Analytical and critical thinking
- Family liaison
- Communication skills
Interests
Timeline
Volunteer support session worker
Send The Right Message
05.2025 - Current
Property Rental Manager
RK Serviced Apartments
03.2022 - Current
Family Support Worker Volunteering
Home Start UK
01.2018 - 02.2020
Bachelor of Arts - Special Educational Needs, Disabilities and Education
Doncaster University
Certificate of Higher Education - Children and Adolescents Mental Health Coaching
Dandilion Coaching
Certificate of Higher Education - Autism
West Lancashire College distance learning
Certificate of Higher Education - Special Educational Needs, Disabilities and Education
West Lancashire College distance learning
Certificate of Higher Education - Autism
West Lancashire College distance learning
Diploma of Higher Education - Social Science
South East Essex College