Charlotte Kirkby
Leicestershire
Summary
A forward-thinking professional with exceptional organisation and customer service skills, adept at maintaining professionalism in high-stress situations. Demonstrates strong capabilities in document checking and excels both independently and as part of a team. Committed to leveraging these competencies to drive success in future roles.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Aviation security officer
Manchester Airport Group
Nottingham
01.2023 - Current
- Responded swiftly to security alarms, preventing potential breaches or threats.
- Assisted passengers during emergencies, contributing to a calm and orderly situation.
- Worked with team to optimise screening and security checks.
- Provided excellent customer service, enhancing overall passenger experience during security procedures.
- Trained new staff members for seamless onboarding into the team.
Retail assistant
Primark
Loughborough, Leicestershire
08.2021 - 01.2023
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Delivered excellent customer service by answering queries and providing product information.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
Education
Master of Science - Crime, Justice and Psychology
University of Leicester
Leicester 09.2019 - 01.2022
Bachelor of Science - Psychology with Criminology
De Montfort University
Leicester 09.2015 - 07.2018
Skills
- Professionalism in high-stress situations
- Document checking
- Outstanding customer service skills
- Strong organisation skills
- Confident in working independently and part of a team
- Forward thinking
References
References available upon request.
Timeline
Aviation security officer
Manchester Airport Group
01.2023 - Current
Retail assistant
Primark
08.2021 - 01.2023
Master of Science - Crime, Justice and Psychology
University of Leicester
09.2019 - 01.2022
Bachelor of Science - Psychology with Criminology
De Montfort University
09.2015 - 07.2018
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