Charlotte Ives
Senior Healthcare Leader
Exeter
Summary
Personable and strategic thinker with talent for driving change and optimising processes. 16 Years of experience in the National Health Service, with a proven track record of success across Transformation, Commissioning, Strategy, Business and Operational management portfolios. Well-versed in organisational development and skilled in programme management and data analysis. Committed to delivering impactful transformation initiatives that enhance quality and efficiency.
Overview
16
16
years of professional experience
4043
4043
years of post-secondary education
Work History
System Transformation Lead
NHS England
04.2018 - Current
- Leadership and oversight of large scale transformation programmes across the South West England region, currently the Children & Young People's Transformation Programme.
- Strategic multi-partner relationship management.
- Strategic and operational planning in line with national and regional guidance and priorities.
- Analysis of complex data and research to inform strategic and operational planning and delivery.
- Development of business cases to secure work stream and network resources.
- Oversight and delivery of regular governance reporting.
- Leadership of multi-stakeholder networks and meetings, virtual and in-person.
- Influencing change in a complex, fast paced strategic and operation environment.
- Managing complex competing priorities.
- Interpretation of national health and care policy to drive improvement and efficiencies.
- Presenting complex information to a broad and varied stakeholder landscape.
- Working within financially challenged system context, applying innovation to recovery and transformation workstreams.
- Co-design and Commissioning of regional and local healthcare services.
- Working as part of multi-disciplinary teams to drive innovative solutions.
Service Design and Delivery Manager
NHS Devon Clinical Commissioning Group
Exeter
09.2012 - 03.2025
- Led large system change programme delivery across health and care portfolios.
- Co-design of innovation in health care pathways, brining clinical expertise to drive change.
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
- Encouraged team input to develop and innovate project operations and processes.
- Transformed strategy into workable deliverables to achieve timely project completion.
- Built positive partner relationships for successful cross-team projects.
- Robust project management and governance reporting processes.
- Mitigated risks related to delays or damage during transit by establishing robust preventative measures.
- Coordinated planning, research and strategy for cross-functional teams.
Contract Support Manager
NHS Devon
Exeter
12.2008 - 08.2012
- Leadership of county wide NHS provider contracts, with robust oversight of high quality delivery of services.
- Negotiation of annual contract, activity and finance planning.
- Facilitated inter-departmental communication, improving overall organisational effectiveness.
- Coordinated multiple tasks to ensure timely project completion.
- Fostered team cohesion for greater productivity and morale.
- Upheld company standards through rigorous quality control procedures.
- Managed complex issues, resulting in high-level resolution.
Education
Elizabeth Garrett Anderson Programme - Senior Healthcare Leadership
NHS Leadership Academy
04.2001 - 02.2024
Master of Science - Healthcare Leadership
University of Birmingham
Birmingham 01.2022 - 01.2024
Post Grad Certificate - Management of Health and Social Care
De Montford University
BirminghamBachelor of Arts - Business Administration
University of Plymouth
PlymouthSkills
Leadership
Large scale system transformation
Programme Management
Strategic Planning
Relationship Management
Timeline
Master of Science - Healthcare Leadership
University of Birmingham
01.2022 - 01.2024
System Transformation Lead
NHS England
04.2018 - Current
Service Design and Delivery Manager
NHS Devon Clinical Commissioning Group
09.2012 - 03.2025
Contract Support Manager
NHS Devon
12.2008 - 08.2012
Elizabeth Garrett Anderson Programme - Senior Healthcare Leadership
NHS Leadership Academy
04.2001 - 02.2024
Post Grad Certificate - Management of Health and Social Care
De Montford University
Bachelor of Arts - Business Administration
University of Plymouth