Charlotte Hodgson
Hartlepool,Durham
Summary
I am a dedicated professional with current career experience in the Prison Service, complemented by strong skills in conflict management and de-escalation techniques. I know how to demonstrate multicultural sensitivity and awareness, essential for effective supervision in diverse environments. I have been trained in suicide prevention and equipped with resilience and patience to handle challenging situations with a knowledgeable understanding of enhancing safety and security within correctional facilities while pursuing opportunities for career advancement in criminal justice.
I have exceptional communication and teamwork abilities as well as experience in management. Resilient, patient and proactive for responsive staff and offender support.
Overview
11
11
years of professional experience
Work history
Prison Officer
HMP Holme House
Stockton, Durham
2022.07 - Current
- Conducted security checks to enhance overall prison security.
- Ensured safety of prisoners through regular cell inspections.
- Cooperated with multi-disciplinary team members to support effective management strategies.
- Assisted in preparation of parole reports for smooth offender transition planning.
- Maintained order within the prison environment by enforcing established rules and regulations.
- Provided first aid treatment as required to support inmate health and wellness.
- Participated in rehabilitation activities to aid in reintegration into society.
- Managed conflict situations between inmates to sustain a harmonious environment.
NHS call handler
111 service
Stockton-on-Tees, Durham
2021.07 - 2022.07
- Assisted team members in addressing complex situations effectively.
- Provided patients with accurate information to support decision-making.
- Recorded caller information meticulously to aid medical staff responsiveness.
- Improved patient satisfaction with clear, empathetic communication in stressful situations.
- Streamlined call flow by efficiently prioritising emergency and non-emergency calls.
- Managed high call volumes calmly during peak periods or emergencies.
- Assisted callers with general enquiries, delivering quality customer service.
- Prompted resolution of issues by escalating calls to appropriate departments when needed.
- Maintained confidentiality of patient records in compliance with NHS regulations.
Checkout assistant
Tesco Extra
Hartlepool
2019.10 - 2021.07
- Maintained a clean working environment for improved workflow efficiency.
- Collaborated effectively as part of a team to improve overall store performance.
- Provided excellent communication skills in dealing with customers' queries and complaints.
- Worked extra shifts during holiday seasons to accommodate increased footfall in the store.
- Dealt with returns and refunds, maintaining high levels of customer satisfaction.
- Resolved issues swiftly at the tills, reducing customer wait times significantly.
- Displayed patience and understanding when dealing with difficult or upset customers.
Hotel assistant
The Borrowdale Gates Hotel
Keswick, Cumbria
2019.03 - 2019.09
- Collaborated with housekeeping staff to maintain cleanliness.
- Assisted event planners with venue set-up.
- Enhanced hotel reputation with excellent customer service skills.
- Improved guest satisfaction by promptly addressing complaints and requests.
- Performed laundry duties, providing clean linen at all times.
- Assisted with room allocations, ensuring optimal use of available spaces.
- Met health and safety regulations by conducting routine checks.
Care worker
Comfort Call
Stockton-on-Tees
2018.09 - 2019.03
- Assisted in meal preparation to ensure proper nutrition.
- Ensured medication administration for optimal health outcome.
- Assisted patients with daily living activities for increased independence.
- Transported clients to appointments when necessary-punctuality guaranteed every single time without fail.
- Supported patients with mobility issues, promoted independence.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Delivered compassionate end-of-life care to terminally ill patients; eased their transition.
Optical assistant
Specsavers Opticians
Hartlepool
2017.09 - 2018.09
- Coordinated appointments to enhance efficiency in the clinic.
- Assisted senior optometrist for accurate diagnosis of eye conditions.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Streamlined operations by managing stock levels of optical frames and lenses.
- Contributed to increased sales with effective merchandising techniques.
Waitress supervisor
Wallis and Co
Hartlepool
2015.02 - 2017.09
- Resolved staff conflicts swiftly to foster positive work environment.
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Implemented new scheduling system to improve team efficiency.
- Initiated weekly team meetings for better communication among staff members.
- Monitored cleanliness and presentation standards daily to maintain top-notch ambience.
Education
GCSEs - Maths, English, Science, Dance, PE, History
English Martyrs School
HartlepoolSkills
- Restraining techniques
- Prison law knowledge
- Multicultural sensitivity and awareness
- Conflict management
- De-escalation techniques
- Suicide Prevention training
- Safeguarding policy knowledge
- Supervision
- Resilience and patience
Affiliations
- Marathon Running
- Musical Theatre
- Reading
References
References available upon request.
Timeline
Prison Officer
HMP Holme House
2022.07 - Current
NHS call handler
111 service
2021.07 - 2022.07
Checkout assistant
Tesco Extra
2019.10 - 2021.07
Hotel assistant
The Borrowdale Gates Hotel
2019.03 - 2019.09
Care worker
Comfort Call
2018.09 - 2019.03
Optical assistant
Specsavers Opticians
2017.09 - 2018.09
Waitress supervisor
Wallis and Co
2015.02 - 2017.09
GCSEs - Maths, English, Science, Dance, PE, History
English Martyrs School