Summary
Overview
Work history
Education
Skills
Timeline
Generic

Danelie HEFFER

Haverhill,Suffolk

Summary

Methodical and reliable individual committed to helping accounts teams deliver accurate financial records. Identifies inefficiencies and reports non-compliance to regulations. Quick learner confident at meeting deadlines in fast-paced environments.

Organised Accounts Assistant with knack for streamlining financial processes and improving accuracy in bookkeeping. Excelled at resolving discrepancies and enhancing invoice management systems, driving smoother operations and better financial reporting. Known for collaborative spirit and proactive approach in supporting team objectives and achieving departmental goals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working as a production worker with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Organised and dependable as a production worker with two years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Reliable production worker with food and machine industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Enthusiastic coordinator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Motivated production worker with two years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work history

Accounts assistant

HEALTH AND SOCIAL CARE SERVICES LTD
Whiteley, Southampton, Southampton
12.2021 - Current
  • Conducted bank reconciliations regularly to maintain accurate records.
  • Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
  • Managed client accounts to ensure timely payments.
  • Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
  • Provided administrative support to the finance team for seamless operations.
  • Input sales, purchase and cash transactions.

Food production worker

Dalehead Foods
Linton, Cambridgeshire
07.2020 - 11.2021
  • Collaborated with team members to meet tight production deadlines.
  • Implemented company safety policies, reducing workplace accidents significantly.
  • Operated machinery effectively, increasing productivity rate in the production department.
  • Worked on assembly line, improving overall speed of food production process.
  • Maintained cleanliness and order in the workspace to foster a safe environment.
  • Streamlined workflow with effective allocation of tasks amongst team members.
  • Ensured compliance with health and safety regulations to maintain high-quality standards.
  • Adhered to food handling procedures, contributing towards zero contamination incidents.
  • Improved product quality by consistently adhering to strict hygiene standards.
  • Packed and labelled finished goods before delivery.
  • Reported health and safety risks within area of work.
  • Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
  • Achieved production targets and maximised efficiency.
  • Prevented cross-contamination through thorough cleaning and sterilisation of workstation.

Production line operator

Johnson Matthey
Royston, Hertfordshire
07.2019 - 06.2020
  • Ensured smooth workflow for improved productivity by frequently maintaining and cleaning machines.
  • Collaborated with team members to optimise workflow processes.
  • Monitored temperature controls, maintaining optimal conditions for product manufacturing.
  • Maintained production line efficiency by adhering to strict operational guidelines.
  • Identified technical issues promptly to prevent downtime.
  • Improved product quality with meticulous inspection of items on the assembly line.
  • Assisted in packing finished products ready for dispatch without any delays.
  • Accomplished safer work environment by strictly following health and safety regulations.
  • Coordinated movements along conveyor belts for streamlined operations.
  • Maintained technical quality assurance to meet customer satisfaction objectives.
  • Tracked parts and devices used on service calls, reordering items to maintain stock levels.
  • Performed complex mechanical alignments and calibration to maintain equipment performance.
  • Maintained clean workstation to comply with safety guidelines and protocols.
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Operated various machinery to produce and store products.
  • Performed cleaning activities across site to maintain safety and compliance.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Logged production data for management and quality team review.

Appointments coordinator

NHS ADDENBROOKES HOSPITAL
Cambridge, Cambridgeshire
05.2008 - 06.2019
  • Improved customer service by managing appointment schedules effectively.
  • Addressed customer complaints promptly, improving overall customer satisfaction rate.
  • Collaborated closely with teams to streamline appointment processes.
  • Facilitated communication between clients and staff to resolve issues promptly.
  • Organised relevant paperwork to facilitate smooth operations.
  • Handled emergency rescheduling requests efficiently without disrupting planned appointments.
  • Managed high-volume calls whilst maintaining professionalism and courtesy.
  • Updated and maintained contact database, simplifying the process of reaching out to clients.
  • Ensured client satisfaction with prompt and accurate scheduling of appointments.
  • Tracked appointment outcomes, providing valuable feedback for service improvement.
  • Streamlined office procedures for increased efficiency.
  • Handled confidential information with utmost discretion, ensuring privacy compliance.
  • Maintained detailed records of appointments, ensuring no overlap or conflict arose.
  • Enhanced productivity through effective coordination of tasks.
  • Followed up on upcoming appointments, reaching out before scheduled times to confirm.
  • Coordinated daily workflow, prioritising competing tasks with exceptional time management and organisation skills.
  • Communicated with professionalism, tact and emotional intelligence to deal with diverse telephone dynamics.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Oversaw office supply orders and replenished stock for staff use.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Set up office spaces, equipment and support services for client and team meetings.

Post person

Royal Mail Delivery Office
Haverhill, Suffolk
07.2005 - 07.2009
  • Handled fragile items carefully, ensuring they arrived undamaged.
  • Managed high volume of mail, maintaining quality of service.
  • Followed all company policies, promoting a professional image at all times.
  • Delivered parcels and letters for enhanced customer convenience.
  • Enhanced efficiency by operating automated sorting equipment correctly.
  • Sorted mail efficiently to ensure accurate deliveries.
  • Handled customer complaints courteously and professionally, resolving issues effectively.
  • Supported colleagues during busy periods for improved workflow management.
  • Strengthened trust in postal services through punctual deliveries.
  • Ensured timely delivery by sorting and organising mail accurately.
  • Sorted mail between routes to maximise efficiency.
  • Distributed flyers and postcards to promote mailing services.
  • Walked between mail locations carrying bags or pushing carts of mail.
  • Completed sorting and delivery tasks in line with target timeframes.
  • Adhered to security policies to maintain service integrity.
  • Sorted mail items by hand for delivery to local customers or transport to other offices.

Education

ASSOCIATE IN COMPUTER SECRETARIAL - SECRETARIAL

SAN CARLOS UNIVERSITY COLLEGE
PHILIPPINES
06.1999 - 06.2001

Skills

  • Management accounts production
  • Advanced excel proficiency
  • Basic tax knowledge
  • Bank reconciliation expertise
  • Debt recovery techniques
  • Microsoft Excel
  • Account reconciliation
  • Accounts Payable and Receivable (AP/AR)
  • Bank reconciliation
  • Credit control
  • Invoice generation
  • Accounts payable reconciliation
  • Invoice raising and processing
  • Invoice processing
  • Data Entry
  • Conflict Resolution
  • Knowledge of industrial equipment
  • Basic welding
  • Assembly line experience
  • Product packaging proficiency
  • Health and Safety Compliance
  • Equipment Maintenance
  • Quality Control
  • Health and Safety reporting
  • Product assembly
  • Machinery operation
  • Safety equipment usage
  • Conveyor system operations
  • Production awareness
  • Order picking and filling
  • Protective gear use
  • Picking and packing

Timeline

Accounts assistant

HEALTH AND SOCIAL CARE SERVICES LTD
12.2021 - Current

Food production worker

Dalehead Foods
07.2020 - 11.2021

Production line operator

Johnson Matthey
07.2019 - 06.2020

Appointments coordinator

NHS ADDENBROOKES HOSPITAL
05.2008 - 06.2019

Post person

Royal Mail Delivery Office
07.2005 - 07.2009

ASSOCIATE IN COMPUTER SECRETARIAL - SECRETARIAL

SAN CARLOS UNIVERSITY COLLEGE
06.1999 - 06.2001
Danelie HEFFER