Summary
Overview
Work history
Education
Skills
Timeline
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Charlotte Dutton

Summary

Self-sufficient and highly motivated individual. Thoroughly articulate, with exceptional communication skills, whilst having an empathetic and friendly attitude. I am also considerably knowledgable in the field of social psychology, as well as having strong data entry and analytical skills.

Overview

7
7
years of professional experience

Work history

Kitchen Designer

B&Q
Beckton, Newham
10.2021 - 09.2023
  • Built bespoke kitchen and bathroom designs, using a design software and my own architectural knowledge to fit the customers requirements.
  • Regularly exceeded my 3k weekly targets, with sales ranging from 5k-10k weekly and up to 15k in peak sale times.
  • Provided a streamlined experience for the customer, co-ordinating and placing their orders to fit their ideal time frame.
  • Excellent administration experience, as I regularly produced summary and follow up emails/calls, with articulate communication.
  • Admin office experience, attaining increased interpersonal skills. I responded to and resolved complaints and queries.

Cake Business

Self Employed
Dagenham, Essex
01.2019 - 09.2023
  • Starting my business at the same time as starting my degree and working part time, ensured that I managed my time and priorities efficiently.
  • I have fulfilled over 1000 cake orders, generating returning customers who regularly provide high quality feedback, whilst creating long lasting relationships.
  • Offered cake tastings and samples to attract future customers, as an investment to increase future orders. This mainly included wedding orders, catering for up to 150 people.
  • Developed and produced allergen-free cakes according to customer needs, employing strict attention to detail to ensure safety and satisfaction.

Food Co-Ordinator and Waitress

Nandos
Romford, Essex
12.2018 - 10.2021
  • I co-ordinated hundreds of meals each shift, whilst maintaining quality food standards, strictly following Hazard Analysis and Critical Control Point (HACCP).
  • Ensured efficient communication with my colleagues, to provide a positive and worth while experience for the customer.
  • As a hostess, I have learnt how to control the turnover rates of the restaurant, and provided an efficacious first impression for their dining experience.
  • I am well equipped to deal with highly stressful situations, remaining level headed and problem solved when needed.

Children's Entertainer

Hollywood bowl
Dagenham, Essex
01.2017 - 06.2018
  • I started as a kid's party host, which improved my organisation skills as I had to coordinate multiple parties a day.
  • Time management and effective communication skills were most important in this role, due to leading groups of up to 20 children through the experience, from playing bowling, taking food orders and providing entertainment.
  • At the end of my time at Hollywood bowl, I worked on the bar. This required fast and efficient service to the customer and handling adverse situations, whilst multitasking,

Education

Bachelor of Science - Psychology

Goldsmith’s University of London
London, England
09/2018 - 06/2021

A-Levels - Psychology

Jo Richardson Community School
Dagenham
09/2016 - 08/2018

A-Levels - English Literature

Jo Richardson Community School
Dagenham
09/2016 - 08/2018

A-Levels - Sociology

Jo Richardson Community School
Dagenham
09/2016 - 08/2018

Skills

  • Excellent communication skills
  • Highly empathetic
  • Time management
  • Articulate
  • Strong experience using excel
  • Competent in statistical analysis

Timeline

Kitchen Designer

B&Q
10.2021 - 09.2023

Cake Business

Self Employed
01.2019 - 09.2023

Food Co-Ordinator and Waitress

Nandos
12.2018 - 10.2021

Children's Entertainer

Hollywood bowl
01.2017 - 06.2018

Bachelor of Science - Psychology

Goldsmith’s University of London
09/2018 - 06/2021

A-Levels - Psychology

Jo Richardson Community School
09/2016 - 08/2018

A-Levels - English Literature

Jo Richardson Community School
09/2016 - 08/2018

A-Levels - Sociology

Jo Richardson Community School
09/2016 - 08/2018

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Charlotte Dutton