Charlotte Coulton
Cheltenham,Gloucestershire
Summary
Proactive and enthusiastic worker experienced in serving customers to a high level of satisfaction. Successful in taking and delivering accurate orders in a fast paced environment. Fast-learning, hardworking bar supervisor looking to expand my knowledge within the hospitality industry. Works well on my own and as part of a team to deliver quality service to customers.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Bar Supervisor
The Cotswold Brewing Company
Bourton on the Water, Gloucestershire
08.2023 - Current
- Maintaining exceptional customer service throughout the day
- Ensuring presentation of bar and staff meet high-quality industry targets and brand values.
- Maintaining bar stock, replenishing daily as necessary.
- Displaying products on shelves and displays to encourage purchases.
- Engaging with guests to create a positive atmosphere, encouraging loyalty and repeat visits from customers.
- Changing beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Perform bar closing duties, thoroughly cleaning and replenishing stock for the next day.
- Organising day to day running of the Tapyard
Nail technician
self employed
Upper Rissington , Cheltenham
07.2019 - Current
- Experience of running my own business.
- Experience with promoting my business and speaking to new customers.
- Experience of resolving complaints to a high customer satisfaction.
- Experience of budgetary control.
Restaurant Waitress
The Chip Shed
Bourton on the Water, Gloucestershire
04.2022 - 08.2023
- Experience of taking customer orders.
- Experience of preparing drinks and serving food.
- Experience of handling customer feedback and complaints calmly and resolve any problems quickly.
- Welcoming guests with warmth and professionalism.
- Clearing tables between guests to prepare for new customers.
- Experience of basic barista skills.
- Experience of working in a high pressure environment.
- Experience working within kitchen porter, takeaway and restaurant.
Work experience
Luxe tan,hair and beauty
Bourton on the Water, Gloucestershire
09.2019 - 03.2020
- Experience of engaging clients while they were waiting for their treatments.
- Helped to do minor tasks such as nail enhancement removals and painting nail swatch sticks.
- Learnt new skills - such as how to do eyelash extensions.
Work experience
Reanult F1
Enstone, Oxfordshire
07.2018 - 07.2018
- Experience of teaching another person how to use the gym equipment safely.
- Learnt the importance of cleanliness in a working environment.
- Experience of working together in a team.
Kitchen Porter
The Hanger
Upper Rissington , Cheltenham
06.2017 - 08.2017
- Experience of maintaining cleanliness within the workplace kitchen environment.
- Maintenance and cleanliness of all catering equipment.
Education
GCSEs - Mathematics, science, English, Geography, Food Technology & Physical education
The Cotswold Academy
Cheltenham 05.2019 -
A-Levels - BTEC national diploma in sport
The Cotswold Academy
Cheltenham 09.2019 - 05.2021
Skills
- Reliable
- Responsible
- High level of customer service
- Good at problem solving
- Positive and approachable
- Great teamwork
Timeline
Bar Supervisor
The Cotswold Brewing Company
08.2023 - Current
Restaurant Waitress
The Chip Shed
04.2022 - 08.2023
Work experience
Luxe tan,hair and beauty
09.2019 - 03.2020
A-Levels - BTEC national diploma in sport
The Cotswold Academy
09.2019 - 05.2021
Nail technician
self employed
07.2019 - Current
GCSEs - Mathematics, science, English, Geography, Food Technology & Physical education
The Cotswold Academy
05.2019 -
Work experience
Reanult F1
07.2018 - 07.2018
Kitchen Porter
The Hanger
06.2017 - 08.2017
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