Charlotte Clayton
Newcastle upon Tyne,North East
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Supervisor
Greggs Bakery
Newcastle upon Tyne, Newcastle upon Tyne
2019.11 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Facilitated monthly training sessions for enhanced staff performance.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Improved workplace safety to reduce accidents and near-misses.
- Ability to manage teams of 6 during a busy match day rush shift, contributing to sales of over £7,000 each time.
Volunteer
Cash for Kids
Leeds/Newcastle
2014.06 - Current
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Raising awareness with the use of social media platforms.
- Bucket collecting
- Cash Handling
-
Team member
Harrison's' Fisheries
Bradford, West yorkshire
2016.06 - 2018.09
- Ensured workplace cleanliness with regular maintenance tasks.
- Managed cash register transactions for accurate record keeping.
- Displayed teamwork skills to improve overall productivity.
- Reduced waste by implementing recycling initiatives.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Helped to prepare and plate food orders for quick service.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
Education
Bachelor of Science - Criminology and Forensic Science
Northumbria University
Newcastle upon Tyne 2018.09 - 2022.07
A-Levels - Law
Immanuel College
Bradford 2016.09 - 2018.07
A-Levels - Medical Science
Immanuel College
Bradford 2017.09 - 2018.08
GCSEs - English
Immanuel College
Bradford 2015.09 - 2016.08
GCSEs - Science
Immanuel College
Bradford 2015.09 - 2016.07
GCSEs - Maths
Immanuel College
Bradford 2015.09 - 2018.05
Skills
- Leadership competence
- Customer services excellence
- Constructive criticism
- Delegating effectively
- Technical equipment operation
- Order processing
- Team motivation
- Health and Safety regulations
- Stock replenishment
- Employee training
- Negotiation tactics
- Crisis handling
- Problem analysis
- Attention to Detail
- Leadership
- Database management
Accomplishments
I was awarded Cash for Kids, Young ambassador award in 2015 for always promoting and volunteering, especially with their Christmas campaign, Mission Christmas.
References
References available upon request.
Timeline
Supervisor
Greggs Bakery
2019.11 - Current
Bachelor of Science - Criminology and Forensic Science
Northumbria University
2018.09 - 2022.07
A-Levels - Medical Science
Immanuel College
2017.09 - 2018.08
A-Levels - Law
Immanuel College
2016.09 - 2018.07
Team member
Harrison's' Fisheries
2016.06 - 2018.09
GCSEs - English
Immanuel College
2015.09 - 2016.08
GCSEs - Science
Immanuel College
2015.09 - 2016.07
GCSEs - Maths
Immanuel College
2015.09 - 2018.05
Volunteer
Cash for Kids
2014.06 - Current