Charlotte Christie
Lavendon,United Kingdom
Summary
Organized and motivated professional with over 10 years of experience in the Employee Engagement sector, within Client and Customer facing roles as well as Project, Product, Process and Operational roles. Capable of handling multiple tasks in dynamic settings, ensuring high standards of work. Proactive problem solver with effective communication skills who is keen on fostering teamwork and positive results.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Product Owner (Salary Sacrifice/Rewards)
Pluxee UK LTD
Milton Keynes
2023.10 - 2025.06
- Led product development through all phases, including requirement gathering and release management, ensuring timely delivery of development.
- Aligned product development with product vision and managed strategic third-party relationships.
- Achieved successful API integration with Halfords.
- Oversaw a portfolio of four products, ensuring strategic alignment.
- Managed product during multiple migration projects.
- Coordinated fast-paced legacy product merge with third-party teams.
- Streamlined workflow processes with effective cross-functional team collaboration.
- Led brainstorming sessions to generate new product ideas.
- Implemented agile methodologies into daily work routines for increased productivity.
- Reviewed and approved prototypes, ensuring alignment with company vision.
- Fostered open communication channels with technical teams, ensuring smooth operations.
- Managed stakeholder expectations, improving client relations.
- Liaised with Product Management to prioritise product backlog according to business value and ROI.
- Championed customer experience throughout product development process.
Assistant Product Manager – (Incentive & Recognition / Salary Sacrifice)
Pluxee UK LTD
Milton Keynes
2020.03 - 2023.10
- Tracked and reviewed tickets, ensuring timely resolutions.
- Collaborated with Account Teams to gather comprehensive project requirements.
- Scheduled IT work and conducted meetings with senior stakeholders to prioritise tasks.
- Delivered a new I&R website build project in partnership with a third-party development team.
- Scaled existing products to broaden audience reach and enhance market competitiveness.
- Updated backlog format to improve ticket tracking and streamline stakeholder meetings.
- Organised training sessions for sales representatives, promoting thorough product knowledge.
KYC & Fraud Monitoring Executive
Pluxee UK LTD
Milton Keynes
2018.03 - 2020.03
- Monitored daily fraud reports, investigating and escalating suspicious activities.
- Executed KYB checks, processed KYC documents, and managed cardholder disputes with precision.
- Prepared and maintained various monthly reports to ensure data integrity.
- Proactively offered insights to enhance operational processes.
- Project managed a compliance project despite lack of prior experience.
- Redesigned monthly negative balance procedures to ensure client consistency.
- Collaborated with finance to implement a chargeback process, tracking success rates effectively.
- Integrated card services from Belgium to UK, liaising with stakeholders to resolve issues.
Small Business Account Manager
Pluxee UK LTD
Milton Keynes
2017.03 - 2018.03
- Managed diverse accounts across multiple platforms, proactively driving growth for each.
- Maintained high client satisfaction to strengthen relationships and foster loyalty.
- Established detailed budget and invoice schedules to ensure accurate monthly financials.
- Identified and rectified finance errors across all 30 accounts successfully.
- Streamlined processes to facilitate seamless operations among clients.
- Intervened to meet launch deadlines in manager’s absence, ensuring project continuity.
Account Executive
Pluxee UK LTD
Milton Keynes
2015.03 - 2017.03
- Processed card loads, managed invoicing, and generated finance reports.
- Liaising with internal and external clients.
- Supported Voucher Shop, O2, and Aviation divisions to enhance operational efficiency.
- Established robust relationships with new clients through active involvement in process development.
Account Administrator
Pluxee UK LTD
Milton Keynes
2013.07 - 2015.03
- Support the Account Manager and Account Executive.
- Tasks include data input, reporting and maintaining high levels of customer service at all times via email and phone.
- Key Achievement
- Delivering annual awards for a client, in the absence of the Manager/Executive
Administrator
Argos for Business
Milton Keynes
2012.03 - 2013.06
- Facilitating administrative support through customer email responses, points uploads, bulk card order dispatches and merchandise order monitoring.
Education
IPM Incentive and Motivation Diploma -
Sodexo Avalon House
2016.05 - 2016.11
Ba (Hons) - Fine Art
University of Reading
2008.10 - 2011.07
3 A Levels, 2 A.S Levels, 10 G.C.S.E’s - 2 A.S Levels, 10 G.C.S.E’s
Ousedale School
2005.09 - 2007.07
Skills
- Mondaycom
- Agile methodology
- Luid Chart
- Jira
- Teams
- Microsoft Office Suite
Affiliations
- Yoga
- Running
References
Provided on request
Timeline
Product Owner (Salary Sacrifice/Rewards)
Pluxee UK LTD
2023.10 - 2025.06
Assistant Product Manager – (Incentive & Recognition / Salary Sacrifice)
Pluxee UK LTD
2020.03 - 2023.10
KYC & Fraud Monitoring Executive
Pluxee UK LTD
2018.03 - 2020.03
Small Business Account Manager
Pluxee UK LTD
2017.03 - 2018.03
IPM Incentive and Motivation Diploma -
Sodexo Avalon House
2016.05 - 2016.11
Account Executive
Pluxee UK LTD
2015.03 - 2017.03
Account Administrator
Pluxee UK LTD
2013.07 - 2015.03
Administrator
Argos for Business
2012.03 - 2013.06
Ba (Hons) - Fine Art
University of Reading
2008.10 - 2011.07
3 A Levels, 2 A.S Levels, 10 G.C.S.E’s - 2 A.S Levels, 10 G.C.S.E’s
Ousedale School
2005.09 - 2007.07