Your Name
Glasgow,Glasgow City
Summary
Seasoned Account Manager with 10 years of experience. Shares excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities.
Overview
35
35
years of professional experience
Work history
Salary Sacrifice Account Manager
Fleet Alliance
Glasgow
2020.09 - Current
- Linked clients with scheme onboarding support for ongoing delivery and updates.
- Act as the primary liaison between corporate clients (HR, Reward, Procurement, and Fleet teams) and internal operations
- Support new client setups, ensuring smooth scheme configuration, credit checks, and legal compliance
- Run employee webinars and information sessions to drive participation and boost benefit adoption
- Identify cross-sell and upsell opportunities, increase vehicle or perk volume, and generate incremental revenue
- Generated new business and retained customers at contract end.
- Monitor legislation (such as HMRC rules and Benefit-in-Kind tax changes) and deliver regular performance and payroll data to clients
- Review existing schemes regularly, handle escalated queries, and ensure high client satisfaction
- Cultivated long-term client relationships to quote accurate pricing for needs.
- Delivered quotes and terms aligned with customer objectives at each stage.
Sales Executive
Stirling Audi
Stirling
2019.03 - 2020.08
- Working with customer to ensure that a fair deal is achieved.
- Keeping up to date with all compliance and working within the complex regulations
- Dealing with any online enquiries and sending comprehensive videos of suitable vehicle or vehicles
- Achieving sales targets with associated products.
- Dealing with finance companies and all the related paperwork.
- Completion of all FCA assessments and working within guidelines.
- Progressing of car through various departments within branch to make sure car is ready for handover.
- Handover of car and going through everything that was promised at point of sale.
- Dealing with any after sales problems or queries.
Account Manager
First Vehicle Leasing
Glasgow
2012.10 - 2019.03
- Dealing with inbound calls and web based sales enquiries.
- Building rapport with both small to mid size Business customers and individual Personal customers.
- Providing competitive quotes whilst still maximising profit for the business.
- Negotiating with dealers on discount levels.
- Generating new business and retaining existing customers at the end of their contract
- Accessing numerous funder portals to ensure the best rates are offered.
- Dealing with any queries or issues before and after delivery.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
Sales Executive
Arnold Clark Volkswagen
Glasgow
2006.08 - 2012.09
- Negotiating deal with customer that maximised profit for the branch.
- Achieving of over-achieving sales targets and associated products.
- Dealing with finance companies and all the related paperwork.
- Completion of all FCA assessments and working within guidelines.
- Progressing of car through various departments within branch to make sure car is ready for handover.
- Handover of car and going through everything that was promised at point of sale.
- Dealing with any after sales problems or queries.
Market Trader
Self-employed
1995.06 - 2006.03
- Day to day running of retail market stall selling high quality luggage and leather goods.
- Buying of stock from various suppliers in London and Manchester.
- Travelling to various markets in Scotland and setting up of stall.
- Merchandising.
- Book-keeping .
- Dealing with and selling to customers as part of a high volume business.
- Handled customer orders, replenishing stock as required for visually-appealing displays.
- Promoted goods to clients using proven sales techniques for profitable results.
Auctioneer
Wylies Auctioneers
Glasgow
1992.02 - 1995.12
- Working within an auction house where duties and responsibilities included.
- Cataloguing of lots for sale.
- Setting up of auction.
- Dealing with prospective buyers on viewing days.
- Taking of auction on sale day,taking bids in a fast moving and high pressure workplace.
- Used exceptional attention to detail in observing bids from customers to carefully escalate bidding process.
- Clearly communicated item details, features and benefits to garner best-possible auction price.
Education
GCSE -
St Andrews High School
1990-06
Skills
- Sale expertise
- Excellent communication
- Customer rapport
- Merchandising expertise
- Outbound telephone marketing
- Customer relationships
- Proven sales abilities
- B2B sales
- Online sales
- Sales and service-oriented
- Customer service
- Excellent negotiation
- Sales process
- Sales expertise
- Lead prospecting
- Account management
- Self-motivated
Timeline
Salary Sacrifice Account Manager
Fleet Alliance
2020.09 - Current
Sales Executive
Stirling Audi
2019.03 - 2020.08
Account Manager
First Vehicle Leasing
2012.10 - 2019.03
Sales Executive
Arnold Clark Volkswagen
2006.08 - 2012.09
Market Trader
Self-employed
1995.06 - 2006.03
Auctioneer
Wylies Auctioneers
1992.02 - 1995.12
GCSE -
St Andrews High School