Charlotte Burnard
Bristol
Summary
A dedicated professional with expertise in sales coordination within the hospitality sector, known for delivering customer service excellence. Proficient in IT systems, including Opera PMS and Opera Cloud, and equipped with strong interpersonal communication skills. Committed to leveraging these competencies to enhance operational efficiency and drive customer satisfaction.
Overview
9
9
years of professional experience
Work history
Sales Co-Ordinator
Aztec Hotel and Spa
Bristol
2021.04 - Current
Coordinated hotel accommodation, conferences and events for up to 150+ guests to address customer and large corporate client needs.
Supervisor
Warehouse - Clothing
Bristol
2019.11 - 2020.03
Managed day-to-day staff operations, with additional duties. For example, counting and verifying daily revenue, overseeing stock control, and answering customer queries.
Supervisor
Quiz - Clothing
Bristol
2018.03 - 2019.11
Resolved customer complaints whilst supervising a team of sales assistants.
Receptionist
Henbury Leisure Centre
Bristol
2017.07 - 2018.03
Addressed enquiries via telephone, managed financial transactions, and delivered excellent customer service
Education
GCSEs -
Bradley Stoke Community School
BristolOther Qualifications -
SGS Filton College
BristolSkills
- Sales coordination within hospitality
- Customer service excellence
- IT proficiency with Opera PMS and Opera Cloud
- Interpersonal communication skills
Preferred Availability
Monday - Friday
Timeline
Sales Co-Ordinator
Aztec Hotel and Spa
2021.04 - Current
Supervisor
Warehouse - Clothing
2019.11 - 2020.03
Supervisor
Quiz - Clothing
2018.03 - 2019.11
Receptionist
Henbury Leisure Centre
2017.07 - 2018.03
GCSEs -
Bradley Stoke Community School
Other Qualifications -
SGS Filton College