Linda Twigg
Sherborne,Dorset
Summary
Results-driven professional with expertise in efficiently processing sales orders and monitoring KPIs, leveraging CRM software proficiency to optimise workflows. Demonstrates strong stakeholder liaisoning skills and a positive, resilient approach to multitasking in dynamic environments. Adept at utilising Microsoft Office suite and e-marketplace platforms to streamline order processing and achieve operational excellence. Committed to delivering measurable outcomes while fostering collaborative relationships to support organisational goals.
Offering strong organisational skills and knack for building positive relationships with clients and colleagues. Knowledgeable about sales processes and customer service, with proactive approach to problem-solving and teamwork.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Sales Co-Ordinator
Norseland
Ilchester, Somerset
2020.02 - 2026.04
- Reporting on and liaising with Major Supermarkets, weekly/monthly sales and analysis.
- Assisting in preparation of promotions. Liaising with Supply chain and production teams.
- Assisting the Account Managers with various reports and preparation of shipping documents etc.
- Handled critical customer issues promptly, improving overall service quality.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Managed the preparation of sales reports to ensure up-to-date information availability.
Raw Materials Specialist
Merck
Gillingham, Dorset
2018.10 - 2020.02
- Support Global Strategic Accounts where goods are being purchased to be directly incorporated into product manufacture (raw materials).
- Support to customers purchasing customized products customers across Western Europe, with primary focus on UK & Ireland.
- Accountable for the customer experience for customers buying raw materials or customised products from Merck Life Science.
- Liaising with customers and supply chain in the forecasting and planning requirements.
- Overseeing despatch and shipment of materials across global supply plants to arrive in the UK on schedule.
Customer Service Advisor
Stalbridge Linen
2017.10 - 2018.09
- Promoting linen services to existing and new customers.
- Dealing with customer order queries and aftersales issues.
- Analysis of KPI's and customer complaints.
- Liaising with production schedules.
Team Leader
Sensee
Remote
2011.09 - 2017.06
- Responsible for a team of 20 home based Customer Service Advisers.
- Develop, train and motivate Home Agents in the delivery of excellent customer service and first call resolution.
- Manage Live Desk - an interactive Adobe room. Agents who require assistance or information relating to customer queries.
- Monitor and review standards of call performance through KPI's and to regularly feedback to agents.
- Employee Relations matters including Probationary Reviews, Disciplinary Issues and Absence Management.
- To regularly participate in the recruitment of new Agents for various accounts.
Customer Service Advisor
Shop Direct Group
Remote
2010.09 - 2011.08
- Home based Enquiries Line
- Working from home answering inbound calls for major catalogue company, to assist customers in a wide range of enquiries
Temp Accounts Assistant
AgustaWestland
Yeovil, Somerset
2008.01 - 2010.08
- Working within the AWIL finance Dpt of AgustaWestland which handle all international transactions.
- Analysis of monthly statements.
- Recording Sales Receipts / Bank Payments
- Reconcile bank sheets, process journals.
- Analyse Overhead Costs and overseas offices.
- Run Small Purchase
Fleet /Expenses Administrator
Waverley TBS
Wincanton, Somerset
2005.01 - 2008.01
- Administrative support for a 300 plus fleet of company cars.
- Organising payments to suppliers, raising and releasing of Purchase Orders for new and replacement vehicles.
- Administration of vehicles for starters/leavers, repairs & fines.
- Compiled detailed analysis on a monthly basis of car costs and fuel reports for senior management review.
- Reconciling payments and supplier accounts.
- Vat reporting of vehicle transactions. P11D reporting directly to HMRC
- Supervise a team in the processing and payment of personal expenses claims on SAP.
- Policing and enforcing company guidelines and Inland Revenue regulations.
- Identifying VAT elements from claims and preparing reports for HM Customs and Excise, Financial Directors and Sales Directors.
- Writing new company policies for both motoring and expenses, and a detailed review of costs saving and benefits of various vehicle suppliers for the Executive Board.
- Organised the introduction of new fuel payments scheme within the company. Presenting the scheme to senior management with cost saving initiative.
Education
A-Level or equivalent - BTEC Business and Finance
Yeovil College-Yeovil
Somerset 1989.01 - 1991.01
Skills
- Microsoft Office
- Stakeholder liaisoning
- Positivity and resilience
- E-Marketplace familiarity
- Order processing expertise
- Multitasking
- Results-driven
- Efficiently processing sales orders
- CRM Software proficiency
- KPI monitoring
Affiliations
- Gardening and Crafting
Timeline
Sales Co-Ordinator
Norseland
2020.02 - 2026.04
Raw Materials Specialist
Merck
2018.10 - 2020.02
Customer Service Advisor
Stalbridge Linen
2017.10 - 2018.09
Team Leader
Sensee
2011.09 - 2017.06
Customer Service Advisor
Shop Direct Group
2010.09 - 2011.08
Temp Accounts Assistant
AgustaWestland
2008.01 - 2010.08
Fleet /Expenses Administrator
Waverley TBS
2005.01 - 2008.01
A-Level or equivalent - BTEC Business and Finance
Yeovil College-Yeovil
1989.01 - 1991.01